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Company Name : Cognizant Technology Solutions
Location : Jessup, PA
Position : Account Manager – Remote
Job Description : The Service Delivery manager (SDM) is the single point of owner to the client for delivery of all services under the BPaaS contract delivered by cross-functional teams including Digital Operations, IT, Compliance, Security etc.
This role is responsible for oversight of end-to-end outcomes, commitments, and services delivery to client as per the contractual obligations and knowledge that encompasses all aspects of CTS HC BPaaS program.
Areas of Responsibility:
Responsible for governance of functions like demand intake and fulfillment of work via change requests or projects and contract change management.
This position enables steps, initiatives and interventions needed to drive customer satisfaction, meeting SLAs, outcomes and facilitating new ideas and opportunities for value add, innovation and growth.
Represents CTS and client’s interests and facilitates any issues risks/issues/roadblocks affecting service delivery, customer satisfaction with internal and client stakeholders.
Drives continuous improvements to the services utilizing internal CTS capabilities, COEs and / or with joint working planning with client.
Develops relationship with client stakeholders in the corresponding functions and ensures a high level of communication, engagement.
In responsible to lead, guide and provide oversight to a team of service delivery leads covering functional areas or specific client LOBs
Duties include proactive assessment, planning of initiatives/opportunities, monthly performance reporting, tracking, and reporting on the status of outstanding issues, initiatives, opportunities, goals, and deliverables to internal and external stakeholders.
Skillset:
Maintain key performance metrics indicators at or above operational standards and contractual targets
Strong leadership skills and ability to drive process improvements, production, and quality initiatives through collaboration with business partners.
Qualifications:
Minimum of full-time graduate with master’s degree
PMP is preferred
Experience in Healthcare domain
Salary and Other Compensation:
The annual salary for this position is $90,000.00/yr depending on experience and other qualifications of the successful candidate.
This position is also eligible for Cognizant’s discretionary annual incentive program, based on performance and subject to the terms of Cognizant’s applicable plans.
Benefits: Cognizant offers the following benefits for this position, subject to applicable eligibility requirements:
Medical/Dental/Vision/Life Insurance
Paid holidays plus Paid Time Off
401(k) plan and contributions
Long-term/Short-term Disability
Paid Parental Leave
Employee Stock Purchase Plan
Disclaimer: The salary, other compensation, and benefits information is accurate as of the date of this posting. Cognizant reserves the right to modify this information at any time, subject to applicable law.
Cognizant will only consider applicants for this position who are legally authorized to work in the United States without requiring company sponsorship now or at any time in the future.
Employee Status : Full Time Employee
Shift : Day Job
Travel : No
Job Posting : Mar 16 2022
About Cognizant Cognizant (Nasdaq-100: CTSH) is one of the world’s leading professional services companies, transforming clients’ business, operating and technology models for the digital era. Our unique industry-based, consultative approach helps clients envision, build and run more innovative and efficient businesses. Headquartered in the U.S., Cognizant is ranked 185 on the Fortune 500 and is consistently listed among the most admired companies in the world. Learn how Cognizant helps clients lead with digital at www.cognizant.com or follow us @USJobsCognizant.
Applicants may be required to attend interviews in person or by video conference. In addition, candidates may be required to present their current state or government issued ID during each interview.
Cognizant is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to sex, gender identity, sexual orientation, race, color, religion, national origin, disability, protected Veteran status, age, or any other characteristic protected by law.
If you have a disability that requires a reasonable accommodation to search for a job opening or submit an application, please email CareersNA2@cognizant.com with your request and contact information.
This post is listed Under Pennsylvania jobs
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