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Company Name : Vodafone Idea
Location : Ahmedabad, Gujarat
Position : AGM – Quality Projects PF
Job Description : Job Req ID: 17142
Location:
Ahmedabad, IN
Function: Other
About:
Role
Quality Projects Process Factory – Team Member
Function/Department
Customer Service – Corporate
Location
Ahmedabad
No of Position
1
Job Purpose
This role has responsibility to work on quality projects across service functions to improve overall efficiency and customer experience.
Key areas are defect reductions, Service improvements projects, and enhance customer Experience.
Drive large scale projects on systems and processes.
Key Result Areas/Accountabilities
Key Deliverables :
Project Management and Execution
Drive and own Customer Experience – Analytics, Insighting, Feedback
Collaborate with cross-functional teams & partner teams for identification of projects, feasibility analysis, business case creation and program management
Track continuous improvement action plans to closure
Leadership engagement through regular updates and reviews
Project delivery and cost benefit along with time adherence
Continuous identification of opportunities to Automate & Digitize
Core Competencies, Knowledge, Experience
Knowledge and Subject Matter Expertise around VIL processes, and systems
Ability to lead, influence, create and work within cross-functional team environments
Comfortable with matrix work environments and a demonstrated experience of managing service partnerships.
Technical skills: knowledge of Lean Six Sigma tools
Must have technical / professional qualifications
Post Graduate or MBA with a min 7-9 years of experience in customer service role
Green Belt / Black Belt certified is preferable
Who can apply
Corporate & Circle Colleagues
This post is listed Under Ahmedabad jobs
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