Aircraft Records Ops Support Specialist Job Vacancy in Southwest Airlines Co. Phoenix, AZ 85034 – Latest Jobs in Phoenix, AZ 85034

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Company Name : Southwest Airlines Co.
Location : Phoenix, AZ 85034
Position : Aircraft Records Ops Support Specialist

Job Description : Overview:

Southwest will provide a stable work environment with equal opportunity for learning and personal growth. Employees will be provided the same concern, respect, and caring attitude within the organization that they are expected to share externally with every Southwest Customer.
Responsibilities:
Job SummaryThe Aircraft Records Ops Support Specialist is responsible to provide real-time support for issue management for real-time impacts to the operation, inventory control and data corrections.
ResponsibilitiesProvide real-time support for error correction in CDCS for aircraft that are in a locked statusReal-time resolution of alerts to include: incorrect part removal, incorrect serial number removal, removed part not matching inventory, manufacturer serial number not matching inventory, inventory not in system, part/serial installed on different aircraft, unserviceable inventoryBeing able to use analytical thought process to resolve the above issues quickly to ensure aircraft can depart with no delaySingle level data correctionsCoordinate and disperse unresolved requests to appropriate Records Team with more expertiseProblem solves single level parts/inventory problemsDemonstrate the ability to utilize a workflow tool to resolve or escalate issuesProvide Aircraft Records support to AEMP locationsBe familiar with all MPM procedures and Records training procedures to perform role successfully and timelyTrain peer Analysts/Specialists on work functions and softwareAssist Projects & Performance (P&P) Team to test new Technology updatesAssist with special projects or research as designated by Analyst, Team Lead, Supervisor, or ManagerMust be able to meet any physical ability requirements listed on this descriptionMay perform other job duties as directed by Employee’s Leaders
Knowledge, Skills and AbilitiesMust have the ability to think analytically and be able to solve problems timelyMust possess strong task organization skillsSelf-motivator with ability to perform requiring minimal supervisionMaintain high quality output even in complex situations with tight deadlinesMust be highly organized, detail oriented, exhibit strategic thinking skills, and effective communicatorMust excel in the use of analytical and thorough research skills to troubleshoot problemsMust work effectively under demanding time constraints, completing assignments and projects with accuracyMust be proficient in utilizing workflow tools such as Quickbase, Salesforce, Documentum, AirVault or similar workflow toolsAbility to effectively and appropriately interact/communicate with peers, senior peers, and operational Teams such as Maintenance Control, Production, Quality Control, Planning, Engineering and other Records TeamsAble to travel to other Southwest cities to develop training and strategize with TeammatesMaintain Customer focus with regards to operational on-time departuresWorking knowledge and understanding of aircraft systems, aircraft maintenance, and technical documentation is desiredAble to display flexibility to shift changes periodicallyExperience with Quickbase applications, Salesforce, Documentum, or similar workflow tools

Qualifications:

EDUCATION:
Required/Preferred
Education
Required
High School Diploma or GED
Required
Bachelor’s Degree or equivalent work experience
WORK EXPERIENCE:
Required/Preferred
Years of Experience
Description
Required
4 Years
relevant work experience in lieu of Bachelor’s degree
Required
2 Years
Aircraft records with an Air Carrier or MRO preferably at Southwest Airlines
Preferred 2 years knowledge and experience in the use of an integrated aircraft maintenance data collection and tracking system
Licensing/CertificationN/A
Physical AbilitiesAbility to perform work duties from [limited space work station/desk/office area] for extended periods of timeAbility to communicate and interact with others in the English language to meet the demands of the jobAbility to use a computer and other office productivity tools with sufficient speed and accuracy to meet the demands of the job
Other QualificationsMust maintain a well-groomed appearance per Company appearance standards as described in established guidelinesMust be a U.S. citizen or have authorization to work in the United States as defined by the Immigration Reform Act of 1986Must be at least 18 years of ageMust be able to comply with Company attendance standards as described in established guidelinesMust be able to travel, up to 5%, with some overnight stays to meet the requirements of the position
Must be fully vaccinated against COVID-19 by start date to comply with Executive Order 14042, which requires employees of federal contractors to be fully vaccinated against COVID-19
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Southwest Airlines is an Equal Opportunity Employer

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