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Company Name : 61st Street Service Corporation
Location : Fort Lee, NJ 07024
Position : Call Center Representative
Job Description : Customer Service Specialist – HealthcareThis position is temporarily a hybrid role due to Covid-19 and is currently requiring working on-site 2 days per week. The first 3-4 weeks may require additional days due to job training. Please note that this schedule may change at any time due to business needs.A progressive company servicing a large faculty practice at a prestigious NYC Medical Center is seeking experienced customer service representatives, experience in healthcare to work in its Fort Lee, NJ office. Responsibilities include handling and resolving incoming inquiries from patients, insurance carriers and or physician offices. The representative will utilize ColumbiaDoctors’ practice management system to review and update patient accounts accordingly as well as correct billing issues and reprocess claims on the patient’s behalf.The central business office is located in Fort Lee, NJ. For commuters from NYC, free shuttle service is available between 167th & 169th Streets & Broadway in NYC and our Fort Lee office location. Discounted parking is also available near our New Jersey office. The hours for this position is 10 am – 6 pm.Responsibilities and DutiesHandling large volume of patient calls, address and follow up in a timely manner as well as ensure patient return calls are completed within the same business dayKnowledge in billing and insurance remittance and reimbursement for professional claimsResponds to and resolves a variety of account, billing and patient issues from patients and customersCollects, review, discusses and documents demographic, insurance and financial information with patientsIdentifying and assessing customers’ needs to achieve satisfactionHandle customer complaints, provide appropriate solutions and alternatives within the time limitsObtain all insurance information, update registration in EPIC, informing patients of insurance and billing protocols.Maintains a thorough working knowledge of all aspects of billing and collections including billing rules and regulations, collection practices, electronic billing processes, CMS 1500 requirements, diagnosis and procedure coding, and applicable county, state, and federal requirements.Addresses incoming correspondence and prepares correspondence to insurance companies, patient and/or guarantor, as necessary.Assists with claim issues, including accounts that are delinquent, initiates appropriate action and maintains records.Contacts insurance companies and/or patient/guarantor through direct contact, letter, or other means of due diligence. Update the on-line system with accurate and complete information.Qualifications and SkillsMinimum of 1 year in a physician billing or third party payor environment.Customer orientation and ability to adapt/respond to different types of charactersExcellent communication skills, professional phone mannerAbility to multi-task, prioritize, and manage time effectivelyKnowledge of contracts, insurance billing requirements and CMS 1500 claim forms, HMOs, PPOs, Medicare, Medicaid and compliance program regulations.Functional knowledge of basic computer operation and keyboard functions.High school graduate or GED certificate.Ability to work independentlyCall Center experience is preferredSalary: Based on level of position and experienceJob Type: Full-timePay: $43,000.00 – $52,000.00 per yearBenefits:401(k)Dental insuranceDisability insuranceEmployee assistance programEmployee discountFlexible spending accountHealth insuranceLife insurancePaid time offPaid trainingTuition reimbursementVision insuranceSchedule:8 hour shiftMonday to FridayCOVID-19 considerations:Covid-19 and Booster Vaccine MandateMask requirement while on premisesEducation:High school or equivalent (Required)Experience:Patient Service: 1 year (Preferred)Medical Customer Service: 1 year (Required)Language:Spanish (Preferred)Work Location: One location
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