Claims Analyst for Trucking Cargo Job Vacancy in Ward Trucking Altoona, PA 16602 – Latest Jobs in Altoona, PA 16602
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Company Name : Ward Trucking
Location : Altoona, PA 16602
Position : Claims Analyst for Trucking Cargo
Job Description : JOB TITLE: General Office Customer Service Representative Level IFull-Time Mon-Fri, 8am-4:30pmREPORTS TO: Claims SupervisorOVERVIEW OF ROLE: The General Office Customer Service Representative ensures the customer is always serviced first and receives the type of attention that makes them want to do business with Ward. She/he grows our business through customer retention while balancing costs by performing clerical duties efficiently and also supports operations and sales in accordance with the corporate Desired State.Ward Transport & Logistics Corp. is currently accepting applications for a Customer Service Rep I – Full Time and Part Time positions.DUTIES AND RESPONSIBILITIES: · Answer telephones in accordance with Ward standards. Heavy telephone workaveraging 80-100 pick- up call a day.· Serve customers by coordinating problem resolution between customers, TerritorySales Managers, and Operations personnel.· Accurately schedule pick up with our Ward Extended Network by following the properprocedures in the customer service tool box.· Escalate customer problems timely to Team Lead for assistance.· Must participate in Ward Assured Department program to meet monthly goal.· Act as the one-stop customer contact for various individual customers as requestedby territory sales managers. Daily monitor/trace accounts as assigned by theCustomer Service Manager. Regular communication with territory sales managerand / or customer is required.· Provide internal customer service to personnel from other departments and servicecenter locations.· Accurately perform clerical support duties as required including typingcorrespondence, maintaining files.· Demonstrate personal reliability by consistently meeting attendance / punctualitycommitments.· Support teamwork by cooperating with others and willingly putting forth effort toachieve Company goals. Establish and maintain good working relationship withother team members.· Fully support all technologies and processes, introduced by Ward, that are intendedto improve efficiencies and/or the customer experience. Support would includeadherence to training programs, guidelines and processes associated with thesesystems.COVID-19 precautionsRemote interview processPersonal protective equipment provided or requiredSanitizing, disinfecting, or cleaning procedures in placeJob Type: Full-timeBenefits:401(k)Dental insuranceHealth insuranceLife insurancePaid time offVision insurancePhysical Setting:OfficeSchedule:8 hour shiftMonday to FridayExperience:Cargo Claims: 1 year (Preferred)Work Location: One location
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