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Company Name : Habitat for Humanity Anchorage
Location : Anchorage, AK 99508
Position : Community Services Administrator
Job Description : Title: Community Services AdministratorReporting to: Executive DirectorHabitat for Humanity Anchorage works in partnership with local communities to build homes, build hope and change lives. We do this by building and renovating simple, decent, and affordable houses and by using our voice in the community to make adequate housing a matter of conscience and action. Habitat sells its houses to qualified low-income Anchorage individuals and families. Habitat for Humanity is a non-profit Christian housing ministry that partners with employees, clients and community partners of any race, sex, age, disability, faith, familial status, or national origin. HFHA is an affiliate of Habitat for Humanity International.Position OverviewThe Community Services Administrator is a key member of a four-person executive team that works closely to support one another with kindness and compassion in covering our wide-ranging responsibilities.The role serves as the primary point of contact for Habitat for Humanity Anchorage and takes lead responsibility for the Homeowner Services and Volunteer Coordination functions.The Homeowner Services function involves administering the selection and onboarding of the families who partner with Habitat to become Homeowners. This is a cyclical workload accommodated with cooperation and support from other executive team members.The role also leads coordination and administration of volunteers on our job sites, ReStore retail site and administrative office.The role serves as first point of contact for the Habitat for Humanity administration office and is responsible for general office assistant duties.The successful candidate will demonstrate a heart for community engagement and professional talent in administration.Development of a solid working knowledge of Habitat for Humanity’s operations, including policies and procedures is necessary. We are a small organization with limited structure, so comfort with independently finding answers from those resources and exercising judgement is required.Strong written and verbal communication, administrative, and organizational skills required. Ability to maintain a realistic balance among multiple priorities is imperative.Homeowner Services Administer the selection, induction and home ownership journey of our homeowners.Lead information sessions for aspiring homeownership applicants.Administer applications and prepare qualification assessments for the Homeowner Services Committee.Lead the onboarding of selected new home buyers.Assist in organizing home dedication celebrations.Be a point of contact for the years of home ownership that follow.The successful candidate will be required to complete a Qualified Loan Originator qualification to meet compliance requirements for communicating with Homeowners.Volunteer CoordinationBe responsible for ensuring volunteers receive a smooth and rewarding experience, following best practice in volunteer management.Communicate volunteering opportunities and liaise partner organizations providing volunteers.Volunteer records administration and reportingOffice AssistantBe the first point of contact for inquiries to the Habitat office.Participate in sorting and distributing incoming mail and making bank deposits.Maintain quality filing and communications systems, including document management and archiving.Assist in running events.Other duties as assigned.Education, Skills & QualificationsPrevious client-facing experience in a social services or education environment would be an advantage.An Associates/Bachelors degree or equivalent workplace experience.Strong interpersonal skills with the ability to take initiative, multi-task, be a team-player, be flexible, adapt to shifting priorities, and prioritize work.Excellent communication skills, both verbal and written.Demonstrated writing and analytical skills.Excellent organizational skills, commitment to accuracy and attention to detail.Ability to access a wide range of sources and networks for information.Good judgment and ability to function independently.Ability to handle sensitive and confidential situations with diplomacy.Good working knowledge of Microsoft Office applications.Aptitude for quickly adopting new digital platforms with minimal need for training.Aptitude and experience in database data entry and reporting would be well regarded.Background and credit checks required.Hours of Work: 8:30 a.m. to 5:00 p.m., M-F, with flexibility to adjust hours for evening and weekend assignments as they arise.Salary: $45,000 – $55,000 depending on experienceJob Type: Full-timePay: $45,000.00 – $55,000.00 per yearBenefits:401(k)401(k) matchingDental insuranceFlexible scheduleHealth insurancePaid time offVision insuranceSchedule:Monday to FridayCOVID-19 considerations:We follow public health guidelines to protect staff from illness. Our Health and Safety Committee regularly reviews measures in place to protect the health of our teams.Ability to commute/relocate:Anchorage, AK 99508: Reliably commute or planning to relocate before starting work (Preferred)Education:Associate (Preferred)License/Certification:Driver’s License (Preferred)Work Location: One location
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