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Company Name : Advanced Forming Technology Inc
Location : Firestone, CO 80504
Position : Customer Service Representative
Job Description : ARC Group Worldwide – ARC COJob Title: Customer Service RepresentativeDepartment: SalesReports To: Customer Service ManagerFLSA Job Status: Non – ExemptSUMMARYThis position is responsible for customer service / order entry support to the Sales team. The position requires excellent administrative and communication skills within a fast paced manufacturing environment.ESSENTIAL FUNCTIONS: Sales order entry and management;Works with the Planning group to maintain the most up-to-date lead times and min/max per week order entry for all active parts;Provides Customer Service for new and existing customers both on-site and off-site;Coordinates delivery & shipment status to customers as required;Coordinates shipment / delivery with customers as needed;Creates, writes, and mails a variety of communication to customers;Creates weekly and monthly reports on key customer service metrics;Uses independent judgment in responding to significant matters with customers.OTHER RESPONSIBILITIESPerforms other job related duties as assignedSUPERVISORY RESPONSIBILITIESThis job has no supervisory responsibilities.EDUCATION, EXPERIENCE, AND SKILLS REQUIREDHigh school degree or equivalent;Solid base of Customer Service or sales administrative experience;Excellent oral, written, and interpersonal communication skillsDemonstrated computer skills, including spreadsheets and word processing programs;Ability to maintain professional demeanor in stressful situations;Consistent attendance;High degree of confidentiality;Ability to work independently with little or no supervision;Willingness to work on the production floor as needed.Job Type: Full-timePay: $18.00 – $23.00 per hourBenefits:401(k)401(k) matchingDental insuranceDisability insuranceFlexible scheduleFlexible spending accountHealth insuranceHealth savings accountLife insurancePaid time offTuition reimbursementVision insuranceSchedule:8 hour shiftDay shiftMonday to FridayExperience:Customer Service: 1 year (Required)Manufacturing: 1 year (Preferred)Work Location: One location
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