Customer Service Specialist – Remote, Seasonal and Temp to Hire Opportunities Job Vacancy in Unison Software, Inc. Tysons, VA 22182 – Latest Jobs in Tysons, VA 22182
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Company Name : Unison Software, Inc.
Location : Tysons, VA 22182
Position : Customer Service Specialist – Remote, Seasonal and Temp to Hire Opportunities
Job Description : Overview:
About Unison Marketplace
Unison Marketplace is the industry-leading provider of a reverse auction marketplace, optimizing how businesses, governments and educational institutions buy the goods and services they need. Currently, more than 75 federal, state and local government agencies and departments use Unison as a key component of their purchasing strategy. Unison’s innovative, patented acquisition solution helps Buyers expand their supplier base, while saving time and money. At the same time, Sellers gain greater access to opportunities to compete and win contracts. In FY2022, more than 85 percent of contracts awarded through Unison went to small businesses.
Marketplace Specialists are the heartbeat of Unison Marketplace as members of our Sourcing, Marketplace Support, Marketplace Assurance and Buyer Support teams. From delivering training and education to customers, to conducting the critical market research that fuels marketplace competition, Marketplace Specialists drive the success of the Marketplace. This seasonal position has rolling start dates from March through July and is 40+ hours per week. Unison is looking for talented & self-motivated individuals to join the team through September 30, 2022 to support our busy season. Candidates have the opportunity to convert to full time permanent employees. The ideal candidate possesses entry-level equivalent experience related to customer support. Ability to think critically and creatively and identify client needs and propose solutions is a must.
Marketplace Specialists at Unison receive:
On the job training and support in a collaborative team environment
Access to the Unison leadership team
Individual career assistance as requested
Opportunities for full-time employment with Unison
$2,000.00 bonus after successful completion of the employment period”
Job Type: Seasonal, Remote, Temp to Hire
Responsibilities:
Duties and Responsibilities
Managing a dashboard of Buys available for bid on the marketplace
Conducting market research to identify potential suppliers for government contracts
Educating customers as they use the marketplace
Troubleshooting user difficulties via phone and email
Obtaining and documenting customer feedback
Utilizing and creating reports via business intelligence tools
Building external client relationships and coordinating with internal teams
Qualifications:
Requirements
Must be fully vaccinated against COVID-19 and will be required to provide proof of vaccination prior to start date
Experience in delivering quality customer service in a high-volume environment
Interest in e-commerce, procurement, government industries
Strong interpersonal skills, with proven ability to work well within a team
Excellent written and verbal communication skills
Ability to multitask and prioritize effectively
Strong attention to detail, work ethic, initiative, and self-motivation
Proficiency in Microsoft Office Suite
Must be 18 years or older
High school diploma or equivalent; Bachelors degree preferred.
This post is listed Under  Virginia jobs
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