Customer Support Specialist Job Vacancy in Roadie Atlanta, GA – Latest Jobs in Atlanta, GA
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Company Name : Roadie
Location : Atlanta, GA
Position : Customer Support Specialist
Job Description : Roadie is a crowdsourced delivery service that connects businesses with items to deliver with drivers already on the road. Roadie works with businesses across virtually every industry to provide a faster, cheaper, and more scalable solution for same-day deliveries nationwide. Roadie reaches 90% of U.S. households — the largest local same-day delivery footprint in the nation.
Our Support team operates as the first point of contact for the Roadie community. We’re looking for a Customer Support Specialist who brings excellent communication and problem-solving skills, and operates with a customer-first mentality. In this role you’ll act as an expert user of our mobile and web-based tools, ensuring the success of our logistics services and a great experience for our users. This team operates 24 hours/7 days per week. Customer Support Specialists work a 4-day workweek schedule that may include nontraditional hours such as evenings, weekends and holidays.
What You’ll Be Doing
Provide phone, email, and text-based support to Roadie customers, partners, users, and other community members
Address all customer concerns politely, using active listening skills to understand and confirm the information
Balance efficiency and speed in addressing questions or issues with ensuring a high-quality customer experience
Proactively monitor in-progress deliveries and take corrective action when necessary
Manage non-standard delivery situations with professionalism, empathy, and urgency
Effectively use Zendesk and other internal tools to accurate log interactions and solve issues
Collaborate with team members from various Roadie departments to ensure seamless delivery experience
What You Bring
A combination of sales, or customer service experience, optimally with a technology or logistics company
Strong written and verbal communication skills, with the ability to interact and connect with many types of personalities
Able to quickly and efficiently problem solve and troubleshoot
Comfortable with a fast-paced environment and changing requirements
Proactive and able to comfortably navigate through uncertainty and ambiguity
Must have the ability to work a schedule comprised of non-standard shifts, including evenings and weekends
Fluency in Spanish, a plus!
Why Roadie?
Competitive pay, great health benefits (medical/dental/vision/life), 401k with company match. Flexible schedule with generous PTO, guaranteed monthly 3-day weekends, and the technology you need to get the job done.
All team members are working remotely and enjoying a monthly WFH stipend.
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