Front Desk and Call Center Representative – Plastic Surgery Job Vacancy in Wise Center for Plastic Surgery Wayne, NJ 07470 – Latest Jobs in Wayne, NJ 07470
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Company Name : Wise Center for Plastic Surgery
Location : Wayne, NJ 07470
Position : Front Desk and Call Center Representative – Plastic Surgery
Job Description : A prestigious and premier facial plastic surgery office located in Wayne, New Jersey is looking for a front desk and call center specialist to help continue to build and sustain the success of our practice.This position requires you to have superior skills in the following areas: customer service, telephone etiquette, verbal and written communication, medical reception or concierge reception experience, and a work ethic that is driven.Your position plays an important role in the overall success of the practice. You must possess the qualities and skills that create positive interactions with patients and coworkers. Your position will require you to perform the following tasks with great attention to detail and protocol:Answering patient phone calls following practice protocols and making positive connections with both prospective and current patientsGathering accurate information to help facilitate and transition patients to the proper staff and giving patients realistic expectationsSchedule a variety of patient appointments following practice protocolsAccurately collect and enter payments into Nextech (practice management and EMR system)Properly inform patients through confirmation process of practice protocols pertaining to cancellations and no showsEffectively communicate and connect with patients upon their visit to the office, providing white-glove customer serviceEnsure registration process is accurate and completeEnsuring patients have a positive overall experience in the officeKeeping front desk and patient waiting area neat, organized, and fully stocked with amenitiesWe offer an amazing work culture and a tremendous and comprehensive benefits package.If you feel you have the drive, the dedication, and the desire to be part of something great, please submit your resume.Job Type: Full-timeBenefits:Dental insuranceDisability insuranceEmployee assistance programEmployee discountFlexible scheduleHealth insuranceLife insurancePaid time offParental leaveRetirement planVision insuranceSchedule:8 hour shiftMonday to FridaySupplemental Pay:Bonus payCOVID-19 considerations:We continue to abide by strict Covid-19 protocols for the safety of our staff and patients.Education:High school or equivalent (Preferred)Experience:Customer service: 2 years (Preferred)Physician office or front end service position: 2 years (Preferred)Computer skills: 2 years (Preferred)Work Location: One location
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