H2R Services Expert Job Vacancy in Novartis Hyderabad, Telangana – Latest Jobs in Hyderabad, Telangana

Are you looking for a New Job or Looking for better opportunities?
We got a New Job Opening for

Full Details :
Company Name : Novartis
Location : Hyderabad, Telangana
Position : H2R Services Expert

Job Description : The purpose of this role is to serve as the first point of contact for employees, managers and P&O community to create a positive customer experience through problem understanding and resolution, communicating promptly with progress updates and engaging customers with a courteous and professional demeanor.

As part of the P&O services team this role executes administrative tasks and supports processes as per the Novartis Service Catalogue with minimal direction
Your responsibilities include, but not limited to:

Key Responsibilities include but not limited to:

Provide timely consultation and accurate solution for complex restructuring, bulk change requirements as assigned by the Management.Provide timely quality response to customer queries and support in validating responses provided by othersTake ownership for queries and be responsible for case opening and closing (end to end) and provide the first and final point of contact for the customerFull scope of HRM activities inclusive of OM, PA and PY Changes across the geographies to global customersSupport ‘Access management’ and system audits from a point of view of quality and compliance (SAP, SNOW, Aconso, H2O etc.)
Commitment to Diversity & Inclusion:
Novartis is committed to building an outstanding, inclusive work environment and diverse teams representative of the patients and communities we serve.
Minimum requirements
What you’ll bring to the role

Maintain process adherence and up to date documentation (SOP, WIP, Training materials, Evidence) to remain compliant on NFCM Controls and country complianceBe a Data Privacy advocate and drive compliance culture in coordination with Management and Other verticals like Payroll and Compliance teamsBe strongly connected with the Knowledge Management team on creating and up keeping the Knowledge articles to divert ONS queriesAccountable for updating SOPs and Work Instructions on a periodic basisParticipate in Global SME Network as an SME w.r.t to Tools and Process DesignPerform other tasks as designated by Line ManagerExperience in Continuous improvement projects and functional training in the areas of operation
What you’ll bring to the role:

Bachelor’s degree or equivalent education with Excellent verbal and written English language skills5+ years’ experience in P&O Services (or similar service providing organizations)Hands on experience with any of the HCM Systems like SAP, Workday or Success Factors as a master data administration and Org Management resourceStrong stakeholder and client interfacing exposure and Exposure to Quality Management System would be an added advantageStrong Working exposure to a CRM tool and exposure to Operations Review using dashboard and reporting using CRM Tool
Why consider Novartis?

799 million. That’s how many lives our products touched in 2019. And while we’re proud of that fact, in this world of digital and technological transformation, we must also ask ourselves this: how can we continue to improve and extend even more people’s lives?

We believe the answers are found when curious, courageous and collaborative people like you are brought together in an inspiring environment. Where you’re given opportunities to explore the power of digital and data. Where you’re empowered to risk failure by taking smart risks, and where you’re surrounded by people who share your determination to tackle the world’s toughest medical challenges.

Imagine what you could do at Novartis!

Commitment to Diversity & Inclusion:
Novartis embraces diversity, equal opportunity and inclusion. We are committed to building diverse teams, representative of the patients and communities we serve, and we strive to create an inclusive workplace that cultivates bold innovation through collaboration, and empowers our people to unleash their full potential.
Novartis are an equal opportunities employer and welcome applications from all suitably qualified persons
Division
CTS
Business Unit
HR NBS
Country
India
Work Location
Hyderabad, AP
Company/Legal Entity
Nov Hltcr Shared Services Ind
Functional Area
Human Resources
Job Type
Full Time
Employment Type
Regular
Shift Work
No
Early Talent
No

This post is listed Under  Hyderabad jobs

Disclaimer : Localpublic.in works to publish latest job info only and is no where responsible for any errors. Users must Research on their own before joining any company