Help Desk Specialist (Part-Time) Job Vacancy in Jones Day Cleveland, OH 44114 – Latest Jobs in Cleveland, OH 44114

Are you looking for a New Job or Looking for better opportunities?
We got a New Job Opening for

Full Details :
Company Name : Jones Day
Location : Cleveland, OH 44114
Position : Help Desk Specialist (Part-Time)

Job Description : Summary of Essential Duties and Responsibilities: The Help Desk Specialist provides timely, responsive and accurate support and problem resolution to the Firm’s lawyers and staff. Responsibilities include receiving and logging calls, emails, and voicemails; troubleshooting end user incidents; fulfilling service requests; and providing proper escalation and follow-up on all issues. The Help Desk Specialist may be asked to provide documentation for problem solving measures on various applications. Training will be provided. Work hours are 9:30 a.m. – 2:30 p.m., M-F.Required Qualifications: Bachelor’s degree with a major in computer technologies preferred.Previous experience as help desk specialist or in an IT related support role preferred.Demonstrate ability to perform in positions of responsibility, preferably in a legal environment.Proficient with MS Office, Outlook, and Windows 7 / 10 preferred.Strong leadership, organizational, and excellent written and verbal communication skills are essential.Ability to listen, work directly with lawyers and staff, answer phones, document problems, and speak and write in terms easily understood.Aptitude for learning new software products and applying troubleshooting skills to assist callers.Able to work with minimal supervision as well as work in a team environment.EQUAL OPPORTUNITY EMPLOYERJob Type: Part-timePay: $20.00 per hourSchedule:Monday to FridayWork Location: One location

This post is listed Under Ohio jobs

Disclaimer : Localpublic.in works to publish latest job info only and is no where responsible for any errors. Users must Research on their own before joining any company