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Company Name : Smyth Automotive, Inc.
Location : Cincinnati, OH 45244
Position : IT Help Desk Technician
Job Description : Smyth Automotive is a privately-held automotive aftermarket company, owned and operated by the Smyth family since it was founded by George Smyth over 50 years ago. Smyth Automotive has grown and now owns and operates 18 auto part retail locations, 8 paint centers and 5 warehouse distribution centers serving Greater Cincinnati, Dayton, Columbus, Northern and Central Kentucky, Nashville Tennessee, and Indianapolis Indiana.We are looking for an IT help desk guru to provide internal support for our employees, contractors, and customers. Candidates should have a mix of technical and customer service skills, and be passionate about technology and helping people.Basic Function/Responsibilities:Handle Tier 1 help desk escalations through tickets, phone, email, in person, etc.Follow up on outstanding requests and ensure timely resolutionCreate and maintain various user accountsSetup, troubleshoot and maintain various hardware, peripherals and softwareMonitor nightly processes, backups and reportingOther duties may be added and/or assigned as neededRequired Experience:Windows 7 thru currentMicrosoft Exchange including Office 365 and TeamsActive Directory maintenancePC hardware and peripheralsMobile devices (iOS)Phone systems (VOIP)Audio and video equipmentClient PC connectivity – ethernet, TCP/IP, VPN, FTP, SMPT, HTTPFile server knowledge including hardware and cloud basedFirewalls (Meraki), Router and SwitchesStrong customer service and troubleshooting skillsAbility to communicate technical information, both verbal and written, to a wide range of end-usersPreferred Experience:An Associate degree in Computer Systems is preferredPreference will be given to candidates with training, experience or certification in IT or networking, and previous help desk or call center experienceSmyth Automotive offers competitive salary, along with benefits that include: medical, dental, vision, STD/LTD, Life, 401k/match, paid vacations, paid holidays, and generous employee discounts.Please send in your resume for consideration.Job Type: Full-timeBenefits:401(k)401(k) matchingDental insuranceEmployee discountFlexible spending accountHealth insuranceHealth savings accountLife insurancePaid time offVision insuranceSchedule:8 hour shiftDay shiftMonday to FridayOn callEducation:Associate (Preferred)Experience:Help desk: 1 year (Preferred)Work Location: One location
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