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Company Name : Confidential
Location : Boulder, CO 80301
Position : IT Support Analyst
Job Description : This position will provide LAN and desktop support to end-users and customer service on company-supported computer applications, platforms, and devices. The specialist should be able to troubleshoot problems and advise on the appropriate action in an expeditious manner with a positive attitude; and establish and maintain effective working relationships with physicians, team members and management.JOB TASKS & RESPONSIBILITIES· Reports and works with assigned lead to set priorities· Respond to requests for technical assistance in person, via phone, electronically; may require travel between facilities· Diagnose and resolve technical hardware and software issues· Train end-users in access, security, use and customization of programs and software· Follow standard help desk procedures/protocol· Identify and escalate situations requiring urgent attention; inform management of recurring problems· Track and route problems and requests and document resolutions· Log all help desk interactions· Maintain documentation including inventory, ticket tracking and assigned project work· Stay current with system information, changes and updates· Prepare computer desktops for deployment· Level 1 Triage Support peripheral hardware (printers, scanners, accessories)· May act as the liaison into second and third level vendor support groups to help expedite the support processREQUIREMENTS· Requires two years of related experience or equivalent.· Knowledge of Windows server and desktop operating systems.· PC and server hardware and configuration including related peripherals.· Thorough knowledge of Word, Excel, Power Point, Active Directory, Outlook, Email clients; ability to learn health care-specific applications.· Knowledge of virtualization, A+ and/or Microsoft Certifications.· Strong customer service and problem-solving skills including the ability to provide diligent, prompt, and courteous responses to users’ questions or PC issues.EDUCATION & EXPERIENCE· Bachelor’s degree preferred· Working knowledge of fundamental operations of relevant software, hardware and other equipment· Knowledge of relevant call tracking applications· Knowledge and experience of customer service practices· Related experience and training in troubleshooting and providing help desk supportOpportunity/GrowthMid-level certifications path option with employment commitment (i.e., Network Plus, MCSE)Job Type: Full-timePay: $26.00 – $30.00 per hourBenefits:401(k)Health insurancePaid time offSchedule:8 hour shiftMonday to FridayEducation:High school or equivalent (Preferred)Experience:IT support: 2 years (Required)Work Location: One location
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