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Company Name : Disney Parks, Experiences and Products
Location : Kapolei, HI
Position : Japan Member Services Vacation Advisor, Disney Vacation Club
Job Description : Imagine spending your day helping families from Japan plan the trip of a lifetime at the happiest place on earth – Disney! Japanese Speaking Vacation Advisors are the important link between Disney Vacation Club Members and our unparalleled Parks and Resorts in the US, Asia and Europe, voyages at sea on the Disney Cruise Line, or trips to far-flung destinations through Adventures by Disney. If you speak fluent Japanese and English, are comfortable working on a computer and are great at connecting with people over the phone, this could be the job for you, so please apply today!
Responsibilities :
The Japanese Speaking Vacation Advisor will report to the Member Services Manager. Disney Vacation Club is a unique timeshare program that allows members to take advantage of Disney properties and experiences all over the globe. You would join a tight-knit team that fields inbound calls from Club Members who live in Japan. Some clients are excited, some are nervous, some are frustrated that they have not been able to reserve exactly what they wanted; In every case, your goal is to put a smile on their face by the end of the call or email. We work in a call-center environment that is unlike any other because it is decorated from top to bottom with Disney characters! Every day as a Japanese-Speaking Vacation Advisor is different. On any given day, you might:
Provide information (by phone or email) to Japanese-speaking Disney Travel Club Members about the different resorts, cruise ships, restaurants and activities
Help Members plan a customized trip that makes the most of their time and resources
Keep track of by documenting it on the computer
Enjoy a free hot lunch every day you work at the Aulani Resort
Visit one of Disney’s Parks using your Gate Pass, and enjoy all of the perks and benefits of working for the Walt Disney Company, including Disney Aspire educational programs, medical benefits, discounts and much more.
Basic Qualifications :
You will need to do or have the following:
Speak, read and write fluently in both Japanese and English
Help Guests make the most of their vacation time and resources
The knack for connecting with people on the phone, and making them feel your warmth and enthusiasm over email
Work “Japan” hours, from 2 pm to 10 pm, and a flexible schedule including some weekends and holidays
Make decisions on your own, in real time
Proficiency in computers, especially in a Windows environment
Great typing skills
Preferred Qualifications:
It would be helpful if you also had:
Minimum 1 year in the hospitality industry
Experience in a call center atmosphere
Required Education :
High school degree or equivalent
Additional Information :
#DPEP_MEDIA
This post is listed Under Hawaii jobs
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