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Company Name : The Seattle Mariners Baseball Club
Location : Seattle, WA 98134
Position : Manager, Ticket Operations
Job Description : Job Title: Manager, Ticket Operations
Department: Ticket Operations
Reports To: Sr. Director. Ticket Operations
Status: Exempt
Directly Supervises: Coordinators, Ticket Services Specialists
Primary Objective: Responsible for working in conjunction with Manager, Ticket Operations, on building all ticketed events using Ticketing software (currently Ticketmaster/Archtics.) Integrating current ticket systems with new technologies. Oversees and coordinates all aspects of ticket customer care to include phone and digital. Intra-departmental coordination on all ticketing needs.
Essential Functions:
Provide strong people leadership; implement strategies to effectively manage Ticket Customer Care and improve the efficiency and effectiveness of department’s people resources.
Train, evaluate performance, and foster growth and development of Team Members, encouraging personal and professional development
Coordinate with Business Analytics on creating and distributing various reports.
Manage inventory and assists with comp tickets including troubleshooting game day issues.
Create events, price codes, ticket types using Archtics.
Supervise Ticket Operations staff, including Ticket Specialists and Sr. Coordinators.
Integrate new developments in technology with current processes
Assist in management of Box Office.
Will perform other duties as assigned.
Education and Experience:
Bachelor’s degree in public relations, hospitality management, business administration or related field required. Equivalent, relevant work experience may be considered in lieu of formal education, if approved by management.
Five (5) years’ experience in event operations management, preferably in major league sports or a large-scale entertainment venue. At least three (3) years’ experience in a management capacity.
Competencies, Knowledge, Skills and Abilities (KSA’s):
Approaches change positively and leads others through change process with a focus on the positive outcomes for the business.
Handles sensitive and/or confidential information professionally, involving only those who need to be involved or informed.
Identify, collect, and analyze relevant information to a problem and create multiple solutions
Independently takes actions that creates a positive outcome for the organization and/or an exceptional experience for guests.
Initiate and maintain actions to attain goals, regularly monitoring progress.
Know when to make a unilateral decision and when to consult with the team or superiors, and how to involve them in the process.
Makes decisions and takes actions that contribute to exceptional experiences for guests.
Navigate a variety of social, emotional, and interpersonal situations to leverage the capabilities, insights, and ideas of all individuals.Strong attention to detail and deadlines.
Shares and expresses thoughts in a clear and effective manner through verbal and written communication skills. Exhibits effective listening skills and builds positive relationships with all team members, vendors, and guests. Is diplomatic, tactful, and professional in all forms of communication.
Understands and supports the team and is quick to volunteer to assist others. Others view most interactions as being positive with a willingness to achieve common goals. Effective in working with others to cooperatively solve problems. Workplace behavior is consistently respectful of others.
Takes personal responsibility for getting things done in a way that positively and professionally represents the organization.
Demonstrates through their actions and interactions with others a commitment to Mariner Purpose, Mission and Values.
Competent in required job skills and knowledge. Completes work assignments thoroughly and completely in an accurate, and prompt. Identifies and corrects errors. Is careful, alert, and accurate, paying attention to details of the job.
Physical Activities and Working Conditions:
Indoor and outdoor work environment, subject to fluctuation in temperatures, exposure to the sun and elements.
Medium lifting (20-50lb) may be required on occasion.
This post is listed Under Washington jobs
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