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Company Name : Cass Information Systems, Inc.
Location : Columbus, OH 43231
Position : Missing Bill (Remote) Part Time
Job Description : Investigate potential missing bills according to department procedures. Analyzes payment history and obtains copies of bills via mail, fax, or by composing a template in order to ensure timely receipt of utility bills.
PRINCIPAL RESPONSIBILITIES AND DUTIES:
Researches potential missing utility bills by reviewing payment history account posting and status of check clearing to determine whether further action is required on notices.
Contacts utility vendors via telephone to acquire copy of bill that is missing. Verifies address and those payments have been applied to proper account.
Negotiates a date extension for receipt of payment or arranges alternative solutions to avoid the shut off of a client’s utility service. Negotiates with the vendor regarding removal of late fees and penalties assessed to the account.
Prepares and provides written correspondence via email or fax of copy of check remittance to vendors as deemed necessary to resolve shut off possibility.
Interacts with vendors and other internal research departments to answer questions and to resolve account and billing discrepancies.
Operates within the research and resolution databases on a daily basis. Organizes daily work within the termination research and missing bill databases utilizing department standards and procedures in prioritizing and identifying the most critical research items.
Provides and maintains concise documentation of research as per department guidelines.
Provides and maintains accurate production task time sheets and updated departmental standards and procedures.
Attends periodic in-house training sessions.
Performs utility termination notice research and vendor address corrections.
Other duties as assigned.
KNOWLEDGE AND MINIMUM REQUIREMENTS:
Ability to effectively communicate and maintain a positive composure.
Possess good interpersonal skills.
Well-developed organizational skills in order to handle multiple tasks simultaneously and prioritize work.
Ability to operate standard office equipment including, but not limited to, computers, copiers, calculators, and facsimile machines.
Good analytical and problem solving skills.
General knowledge of various Microsoft applications.
High school diploma or equivalent required.
6 months of previous telephone experience normally acquired working in a customer service or collection position or equivalent work experience.
General knowledge of the principles and practices of the utility billing process.
APPLICATION PROCESS:
You can directly apply through Cass’s website at https://www.cassinfo.com/careers. Please apply directly to this position via the “Apply” button. You will be required to create an account and provide your resume, contact information and other pertinent employment information. This process typically takes 20 minutes or less. Should we find that you meet the minimum requirement of the position, a member of our recruiting team will be in touch to start the interview process.
ABOUT OUR COMPANY:
Cass Information Systems, Inc. (NASDAQ: CASS) is a leading provider of integrated information and payment management solutions. Cass enables enterprises to achieve visibility, control and efficiency in their supply chains, communications networks, facilities, and other operations. Disbursing over $60 billion annually on behalf of its clients, and with total assets of $1.7 billion, Cass is uniquely supported by Cass Commercial Bank. Founded in 1906 and a wholly owned subsidiary, Cass Bank provides sophisticated financial exchange services to the parent organization and its clients. Cass is part of the Russell 2000®.
Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities
The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor’s legal duty to furnish information. 41 CFR 60-1.35(c)
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