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Company Name : Liberty University
Location : Lynchburg, VA 24515
Position : New Enrollment Specialist
Job Description : Job Summary/Basic Function
As a full-time New Enrollment Specialist with Liberty University’s Online Enrollment Team, you’ll have the opportunity to work from home or from our office. You’ll get to recruit and encourage students through meaningful conversations, walking alongside them as they prepare for a rewarding academic career.
The New Enrollment Specialist will be responsible for the following, as guided by the long and short-term goals of Liberty University:
Effectively handling incoming and outgoing phone communication with prospective students by utilizing cisco, dialer and other agent tools.Converting prospective students from admission to registration and financial check-in by following a department call-flow and promoting the University’s degree programs.Counseling first semester and re-admit students on financial aid processes, transfer guidelines, and military related issues.Promoting the features and benefits of all undergraduate, graduate and doctoral programs as well as the added value of an online education.Answering questions of a complex nature regarding the University’s policies.Developing relationships and coordinating with support offices to solve student problems and address student concerns..Finding new and innovative ways to become more effective and efficient in new student services.Implementing daily and weekly feedback from the Management Team on areas to improve.Meeting or exceeding departmental key performance indicators.
Minimum Qualifications
– High School Diploma- Customer service/sales experience
Excellent verbal and written communication skillsAbility to work first and/or second shift hours, rotating Saturdays, and occasional overtimeAbility to navigate and utilize a computer and software including, but not limited to, Microsoft Word, Excel, and OutlookAbility to work on a team and be self-motivated to set personal short-term and long-term goalsCapability to represent the department and university in a professional manner
Preferred Qualifications
Bachelor’s Degree strongly preferredSales experience strongly preferredCustomer service experience preferredProficiency in Microsoft Outlook and Word; common knowledge of Access and Excel
Work Hours
A minimum of 40 hours required.
Hours Vary: Monday-Friday 8am-8pm ; Saturdays 10am-6pm
**Overtime may be required during peak seasons.
Posting Date 01/18/2022
This post is listed Under Virginia jobs
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