Overnight Guest Experience Supervisor (Optional 4 day Week) Job Vacancy in EAST, Miami Miami, FL 33131 – Latest Jobs in Miami, FL 33131

Are you looking for a New Job or Looking for better opportunities?
We got a New Job Opening for

Full Details :
Company Name : EAST, Miami
Location : Miami, FL 33131
Position : Overnight Guest Experience Supervisor (Optional 4 day Week)

Job Description : Nature of the Job
Basic Purpose & Objective of the Position
Oversees all aspects of the overnight operation. Departments with overnight representation include Front Office, Engineering and Security. Oversee the daily operations of the Guest Experience Department. Ensure that Front Office communications meet hotel standards for maximum guest satisfaction. Act as the main contact for guests and other hotel departments in the absence of the Director of Guest Experience/Assistant Director of Guest Experience.

Main Duties
Customer Services
Delivers the brand promise and provides exceptional guest service at all times.
Provides excellent service to internal customers.
Handles all guest and employee complaints and inquiries in a courteous and efficient manner. Communicates immediately all guest complaints to Director of GE/ Assistant Director of GE.
Maintains positive guest and colleague interactions with good working relationships.
Financial
Ensures that all hotel, company and local rules, policies and regulations relating to money handling and licensing are adhered to.
Operational
Ensures efficient guest registration, check out and telephone service. Observes Guest Experience agents and manages the staff at the Front Desk, Guest Services, and Bell/Door staff. Trains and schedules the staff. Conducts Performance Evaluations and disciplines staff when needed.
Directs staff that performs the following duties and will also perform these duties on own: welcomes and registers hotel guests, explaining the accommodations and establishing credit or method of payment. Checks guest out of the hotel, preparing and explaining the bill.
Responds to a wide variety of guest requests by accurately assessing the guest needs and requests and then adding personal recommendations and touches to achieve maximum customer satisfaction while complying with all East, Miami policies.
Assures that all financial and credit procedures are followed. Follows up on credit problems with Director of Guest Experience. Reviews all paid-outs, rebates, Petty Cash disbursements and Direct Billings. Checks cashiers’ work at end of shift to ensure all transactions are reconciled with proper approvals and endorsements.
Takes action in all matters related to the safety, security, satisfaction and well-being of hotel guests and employees when senior managers are not available. Responds swiftly and effectively in any hotel emergency or safety situation.
Checks guest in and out in an efficient and friendly manner, using guest name whenever possible. Assures that guest is assigned type of room requested and the correct rate is charged. Arranges for luggage to be delivered to guest room. Issues correct keys to the guest. Checks out guest at end of stay. Ascertains guest satisfaction, collects keys, posts late charges and presents bill to guest. Settles bill accurately through credit card or cash transaction.
Utilizes a variety of computer systems to check guests in and out, run daily reports and select and block rooms for arriving guests.
Accepts reservations, changes and cancellations in the absence of Reservations Department Staff. Can answer guest calls and direct them appropriately in the absence of a PBX Operator.
People Development
Supports Swire Hotels’ cultural and people development implementations and characteristics.
Supervises on-going training initiatives.
Uses all available on the job training tools for employees.
Communicates performance expectations in accordance with job descriptions for each position.
Coaches and counsels employees regarding performance on an on-going basis.
Other Duties
Attends and contributes to all training sessions and meetings as required.
Exercises responsible behavior at all times and positively representing the hotel team and Swire Hotels.
Maintains strong, professional relationship with relevant representatives from competitor hotels, business partners and other organizations.
Reads the hotel’s Employee Handbook and have an understanding of and adheres to the hotel’s rules and regulations and in particular, the policies and procedures relating to computer resources, fire, hygiene, health and safety.
Ensures high standards of personal presentation and grooming.
Responds to changes within Guest Experience, as dictated by the industry, company and hotel.
Carries out any other reasonable duties and responsibilities as assigned.
Skills, Qualifications and Experience Requirements
Bachelor Degree preferred.
2+ year’s minimum experience in a luxury hotel environment in the Front Office Department.
Ability to multi-task and set priorities.
Strong project management skills.
Detail-oriented with strong follow-up and decision making skills.
Flexibility in a fast-paced global environment.
Strong work ethic.
Demonstrate initiative and exercise good judgment.
A willingness to work a flexible schedule.
Proficiency with Microsoft office functions and any required business software.

This post is listed Under  Florida jobs

Disclaimer : Localpublic.in works to publish latest job info only and is no where responsible for any errors. Users must Research on their own before joining any company