Patient Services Representative (12:30 PM – 9:00 PM EST) Job Vacancy in Advocate RCM Dublin, OH 43017 – Latest Jobs in Dublin, OH 43017

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Company Name : Advocate RCM
Location : Dublin, OH 43017
Position : Patient Services Representative (12:30 PM – 9:00 PM EST)

Job Description : Description:

Job Summary:
The Patient Services Representative is responsible for assisting patients with any concerns or questions regarding their medical bills. Patient Services Representatives work independently, or in conjunction with Operations to ensure customer satisfaction and resolution. This position will work out of our Dublin, OH office full time.
Why Work for Advocate?
Great benefits beginning day one to include Medical/Dental/Vision
HSA, FSA, and Dependent Care FSA options are available
HSA Wellness Program with $300 employer contribution
Annual biometric screenings
Company swag on day one
Employee appreciation days
Onsite gym reimbursement
Beautiful new Dublin, OH location with natural light, standing desks, dual monitors, 3 coffee bars, self-serve market, and onsite café
401k with employer match: 100% on the first 3%, 50% on the next 2%
A culture of promotion from within
PTO and sick time
Eight paid holidays to include the day after Thanksgiving and Christmas Eve
Consistent Monday through Friday schedule
Referral bonuses
Potential for hybrid work schedule
Parental leave
Employer-paid short/long-term disability and Life/AD&D
Employee of the Month bonuses
Essential Job Functions:
Take inbound calls from patients, insurance or medical facilities.
Use company systems for updating insurance, reading denials from EOB, reading claim levels and how payments are applied, correcting insurance information if needed, rebilling claims.
Taking payments and working with patients to setup payment plans.
Maintaining professionalism and customer focus during escalated calls with upset patients.
Actively monitor and respond to patient emails and voicemails in a timely manner.
Performs other related duties as assigned.
The above statements are intended to describe the general nature and level of work being performed by people assigned to this job. They are not intended to be an exhaustive list of all responsibilities, duties, and skills required of personnel so classified. Management maintains the right to assign or reassign duties and responsibilities to this job at any time.
. Requirements:

Required Skills:
Excellent verbal and written communication skills.
Basic knowledge of Microsoft Office Suite.
Ability to operate related office equipment, such as computers, 10-key calculator, and copier.
Ability to work independently and in a fast-paced environment.
Ability to anticipate work needs and interact professionally with insurance payors.
Excellent organizational skills and attention to detail.
Education and Experience:
High school diploma or equivalent required.
At least one year of customer service experience required.
At least one year of call center experience preferred.
Physical Demands: This is largely a sedentary role. This would require the ability to speak frequently with patients and must be able to exchange accurate information in these situations.
Work Environment: This job operates in a professional office environment. This role routinely uses standard office equipment such as computers, phones, photocopiers, filing cabinets and fax machines.
EEO Statement:
ADVOCATE Revenue Cycle Management does not discriminate in employment on the basis of race, color, religion, sex (including pregnancy and gender identity), national origin, political affiliation, sexual orientation, marital status, disability, genetic information, age, membership in an employee organization, retaliation, parental status, military service, or other non-merit factor.
Job Code: ADVRCM

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