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Company Name : Clinicas De Salud Del Pueblo, Inc.
Location : Brawley, CA 92227
Position : Referral Clerk
Job Description : JOB TITLE: REFERRAL CLERKREPORT TO: REFERRAL SUPERVISOR/RN SupervisorBASIC FUNCTION: Essential Functions: Under the general supervision of a Referral Supervisor/RN Supervisor, is to provide high-quality care and accurate documentation. Assist in submitting request and scheduling appointments. Provide information to the patients and other related duties as required.REPRESENTATIVE DUTIES: The duties recorded below are intent to represent the functions of the class accurately and are not intended to cover every single function of the job.· Maintain ongoing tracking and appropriate documentation on referrals to promote team awareness and ensure patient safety.· Assemble information concerning patient’s referral needs. Per referral guidelines, provide appropriate clinical information to specialist.· Review details and expectations about the referral with patients.· Assist patients in problem solving potential issues related to the health care system, financial or social barriers (e.g., request interpreters as appropriate, transportation services or prescription assistance).· Be the system navigator and point of contact for patients and families, with patients and families having direct access for asking questions and raising concerns. May assume advocate role on the patient’s behalf with the carrier to ensure approval of the necessary supplies/services for the patient in a timely fashion.· Establish and maintain relationships with identified service providers.· Ensure that referrals are addressed in a timely manner.· Remind patients of scheduled appointments via mail or phone.· Ensure that patient’s primary care chart is up to date with information on specialist consults, hospitalizations, ER visits and community organization related to their health.EDUCATION AND EXPERIENCE:Must have high school diploma. Strong customer service focus. Effective verbal and written communications skills. Bilingual in English and Spanish preferred but not required. Six months to one year of Referral experience.WORK DIRECTION, LEAD AND SUPERVISORY RESPONSIBILITIES: Not applicable-no assigned permanent staff to supervise.PHYSICAL EFFORT: Intermittent physical activity including sitting, walking, standing, carrying, bending, speaking. Must have sufficient freedom of body movement to stand up, sit down, and move throughout work station. Must have coordination of sight and body movements to use office equipment.CONTACTS:Supervisor, co-workers, physicians, other Innercare personnel, pharmacists, patients, vendors, hospital staff, Health Department personnel, and the general public.WORKING CONDITIONS: Work performed under stressful conditions. Must comply with the Innercare’s Corporate Program.HIPPA/COMPLIANCE: Maintain the privacy of all patient, employee and volunteer information and access such information only on a need to know the basis for business purposes.Comply with all regulation regarding corporate integrity and security obligations. Report unethical, fraudulent or unlawful behavior or activity.NOTE: THIS JOB IS NON=EXEMPT UNDER FLSA PROVISIONS.Innercare is an Equal Opportunity Employer. In compliance with the American with Disabilities Act, Innercare will provide reasonable accommodation to qualified individuals. Innercare encourages both incumbents and individuals who have been offered employment to discuss potential accommodations with the employer.Job Type: Full-timePay: $17.00 per hourBenefits:401(k) matchingDental insuranceEmployee assistance programEmployee discountFlexible scheduleFlexible spending accountHealth insuranceHealth savings accountLife insurancePaid time offParental leaveReferral programRetirement planVision insuranceSchedule:8 hour shiftExperience:Referral: 1 year (Preferred)Work Location: One location
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