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Company Name : Centercode
Location : Laguna Hills, CA 92653
Position : SaaS Customer Support (Remote)
Job Description : Douglas Adams once said, “Technology is a word that describes something that doesn’t work yet.” Funny, because it’s true — so much so that it sparked our unrelenting mission to increase the positive impact of technology on people’s lives.
From robot vacuums and voice assistants to banking apps, smart toys, and backyard grills, Centercode has helped shape countless products in virtually every household — and chances are good we’ve impacted your life already. We’re full of people who take pride in striving toward our goals and having a blast while doing it. We’re always on the lookout for enthusiastic, like-minded people to join us in making everyday life better through technology.
As a SaaS Customer Support Agent, you’ll work directly with the most influential and important companies in technology to help improve their products by helping them collaborate directly with their customers. If you’ve got a technical, problem-solving brain, often get lost in Wikipedia or YouTube tutorials, and you feel a swell of pride in seeing someone achieve their goals, this is the role for you.
What You’ll Do as a SaaS Customer Support Agent
Become an expert at our platform and process
Work with our clients to scope projects to meet their goals
Identify ideal targeted test candidates based on client requirements
Collaborate on test logistics including unit shipping and retrieval
Triage customer feedback generate detailed reports
Support ongoing client data needs (generating custom reports, etc.)
Study feedback to provide insightful observations and analytics
Present results and recommendations to clients
What You Need to Do the Job
Ability to communicate clearly, effectively, and personably
Exceptional organization skills
Ability to learn quickly and intuitively
Strong attention to detail
Exceptional research skills
High technical aptitude in both software and hardware
What’ll Give You an Edge
Experience in a technology field
Experience in product quality (e.g. QA engineer)
Experience in B2B or technical customer support
Experience in a fast-paced, agile tech environment
A recent tech-focused degree
A deep love for solving challenging problems
The Nitty Gritty
This is a full-time, remote position
Candidates must live in the United States
Sorry, Recruiters: We’re not open to working with you on this role
We require a successful background check following offer acceptance
More About Us
Centercode is a highly innovative tech company and we’re growing all the time. Our weird and wonderful work culture is unified by geeking out hard over tech — the old, the new, and the yet-to-exist. We value adaptability over perfectionism and productivity over long hours. Also, towels. They’re very important to us.
You’ll Fit Right In If
You love emerging tech — using it, talking about it, tinkering with it
You’re not afraid to ask (or answer) stupid questions
You’re a strong communicator but your an even better listener
You were triggered by the grammar in that last bullet
Your coworkers speak highly of you and your work
You know your biggest weakness — and it isn’t that you’re a perfectionist
You’re a Builder — and you’ve got the track record to prove it
You’re willing to admit when you screw up (it happens to the best of us)
You know the answer to the Ultimate Question
The Typical Perks You’d Expect
Medical + FSA
Voluntary Dental + Vision
3 weeks of PTO annually ✈ (plus more the longer you’re with the company)
401k matching
Other Voluntary Insurance: life, disability, pet, etc.
Plus a Few Pleasant Surprises
We pay for your phone (unlimited data!)
We pay for your home internet (unlimited cat videos!)
$1000 budget to turn your at-home workspace into a temple of productivity
Annual raises and bonuses (treat yo self )
Stock options
Discounts on fitness, electronics, entertainment, and more
IRL team-building events and parties in sunny Southern California
This post is listed Under California jobs
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