Service Advisor – Fort Lauderdale, FL Job Vacancy in Tesla Fort Lauderdale, FL – Latest Jobs in Fort Lauderdale, FL

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Company Name : Tesla
Location : Fort Lauderdale, FL
Position : Service Advisor – Fort Lauderdale, FL

Job Description : The RoleTesla Motors is looking for an experienced Service Advisor to work on one of the most progressive vehicle brands in the world. This position requires a high-level customer and employee interaction, so the ideal candidate will not only possess the technical acumen, but also the ability to provide a strong level of customer service. If you are interested in becoming a part of a world-class service team supporting the latest EV technology, we are interested in hearing from you.Responsibilities*Answer Phone Calls, Emails and Drive In’s to address any customer concern with the highest level of response and attention*Return missed phone calls, email in no less than 5 minutes*Determine if technical solution can be resolved over the phone; escalate immediately to Shop Foreman / Service Manager to provide immediate attention*Accurately record issues and data into Dealer Management System. Attention to detail critical*Conduct Transactions w/ system; walk customer through correction and provide summary*Communicate estimated completion time, regular updates and follow through on each customer vehicle*Coordinate the detail of every vehicle prior to delivery*Coordinate the delivery time or pick up with each customer*Follow up with Customer on services provided; ensure they are satisfied with the work performedRequirements*Knowledge of methods, techniques, parts, tools and materials used in the maintenance and repair of vehicles*Experience in operational use and maintenance of a wide variety of hand power tools, shop tools, and automotive and electrical test equipment*Understanding of basic automotive techniques related to repair and servicing of automobiles*Ability to follow oral and written instructions with attention to detail*Willingness to learn new and innovative automotive technologies*Ability to establish and maintain cooperative working relationships with those contacted in the course of work to include the public*Perform detailed daily record keeping and reporting*Effectively handle multiple priorities, organize workload, and meet deadlines*Work in a team-based environment and achieve common goal*High School diploma or equivalent*Dealer Management System(s), Outlook, and MS Office*Associate Degree or certificate in Automotive Technology, preferred*Retail automotive service experience, preferred*Must have and maintain a valid driver’s license and an acceptable and safe driving record*Must have two years of driving experienceMust be of legal age to operate a motor vehicle and maintain a valid driver’s license and an acceptable and safe driving recordEmployee Benefits*As a full time Tesla employee you will receive full benefits from day 1 for you and your dependents.*Kaiser and UnitedHealthcare PPO and HSA plans (including infertility coverage)*3 medical plan choices with $0 paycheck contribution*Vision & dental plans (including orthodontic coverage)*Company paid Life, AD&D, short-term and long-term disability*401(k), Employee Stock Purchase Plans, and other financial benefits*Employee Assistance Program, Paid Time Off, and Paid Holidays*Back-up childcare and employee discountsJob Type: Full-time

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