Application Support Tier 1 Job Vacancy in Synchronoss Technologies Bridgewater, NJ 08807 – Latest Jobs in Bridgewater, NJ 08807

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Company Name : Synchronoss Technologies
Location : Bridgewater, NJ 08807
Position : Application Support Tier 1

Job Description : Snapshot:
If you’re hearing about us for the first time, we are powering the cloud for the world’s largest communication service providers. Synchronoss Technologies (NASDAQ: SNCR) is the first to enable fully wireless peer-to-peer and cloud-based content transfer from one device to another across operating systems, devices or carriers.Synchronoss is a global player in the Technology, Media and Telecommunications (TMT) industry -providing Enterprise Cloud Solutions, Messaging and Digital Transformation solutions.Our platforms, products, people, and partners help Telecommunications, Media, and Technology companies shift their digital business into high gear. We are helping companies create digital customer journeys that reduce cost, improve consumer satisfaction, and create new revenue.
* The Application Support Tier 1 opportunity is an hourly and hybrid full-time role *
The Support Team is looking for a candidate that recently graduated college or the equal with hands on experience in the technical IT arena to support internal and external customers.

How you will help::
Provides answers to clients by identifying problems; researching answers; guiding client through corrective steps.
Troubleshoots common issues and directs issues to the appropriate department if further assistance is needed.
Develop strong working relationship with internal support team.
Improves client references by writing and maintaining documentation.
Participates in development of client training programs by identifying learning issues;
Who we have in mind::
2 years’ experience in technical phone support.
Basic computer or software problem solving skills.
Proficient with using a PC or a ticketing system.
Good verbal communication skills.
The ability to document customer’s issues correctly.
Experience with talking to customers.
It would be great if you had::
The ideal candidate should have extensive customer service skills and feel comfortable employing these skills in a high-volume call environment. The technical support representative will address customer concerns, complaints and inquiries in a professional and compassionate manner. Representatives should also be able to explain technical aspects to customers using easy-to-understand language.
What we offer::
Competitive Salary + Bonus
Flex Time PTO
Healthcare
401K
Vision
Dental
Synchronoss is proud to be an equal opportunity employer. As a global company, we value and celebrate diversity and are committed to a workplace free from discrimination and harassment. We take pride in fostering an inclusive environment based on mutual respect and merit. We are at our best when our workforce is dynamic in thought, experience, skill set, race, age, gender, sexual orientation, sexual expression, national origin and beyond.

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