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Company Name : GrandLife Hotels
Location : New York, NY 11215
Position : Assistant Front Office Manager
Job Description : The Roxy Hotel is looking for a motivated, charismatic and reliable Assistant Front Office Manager. This individual will be responsible for providing guests with prompt and personalized service, all the while making quick and efficient decisions to improve the experience of each guest’s stay. The position is hands-on with heavy involvement in Front Office operations, and requires someone who is organized with sharp attention to detail. The ideal candidate is inspiring, professional, and enjoys providing excellent customer service.Requirements: MUST have hotel front desk experience.Open availability, able to work late nights, weekends and holidays.Excellent guest relation and communication skills.A positive attitude and team mentality.An understanding of NYC culture and events is a plus.Full time employees are eligible for robust benefits package including Health, Dental, Vision Insurance, and 401K. Generous paid time off program including, Vacation Days, Personal Days, Holidays.Responsibilities include: Maintaining a high level of guest service by providing support to Front Office and Front Service teams.Greeting and checking in/out guests, and notifying appropriate teams of VIPs, special requests, guest feedback, etc.Prioritizing early arrivals and staying in communication with housekeeping manager to meet guests expectationsConduct daily pre-shift, communication and one-on-one meetings, and coordinating activities with other departments to facilitate increased levels of communication and guest satisfaction.Assisting in daily room inventory control.Resolve guest issues and concerns to ensure a positive experience from beginning to endFollow up on any previous shift’s outstanding issues to ensure a timely competitionSupervise the service of Front Desk, Guest Services, Bell and Door teams.Ensuring all signature service standards are complied with and that policies and procedures are consistently appliedManage guest relations and info mailboxes on a daily basisEnsure team (front desk, GSR and bell/doormen) tasks are completed before end of shiftHaving a broad understanding of the hotel and its operations, including room types, available amenities and services, venue hours, special events, etc.Completing administrative tasks, including schedules & payroll, supplies & inventory and department month-end reporting.Training, scheduling and disciplining Front Office employees, with a focus on developing talent.Ensuring all monthly and annual goals are met.Updating all FO inventory needs with office supplies, printing and stationary, and operating suppliesResponsible for updating and tracking the FO Upsell Program and ensuring that upsell numbers are reported to accounting accordingly.Communicate any concerns with FDM & DOFOIn return, we offer: 401k plans (With matching after 1 year)Health insurance (medical, vision, dental)Paid time off for full time employeesCareer advancement, in-house training and an orientation programEEO/AA including Vets and DisabledJob Type: Full-timePay: From $60,000.00 per yearBenefits:401(k)401(k) matchingDental insuranceHealth insuranceVision insuranceSchedule:Day shiftHolidaysMonday to FridayNight shiftWeekend availabilityEducation:High school or equivalent (Preferred)Experience:Hotel Experience: 1 year (Preferred)Front Desk: 1 year (Preferred)Work Location: One location
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