Central Station Supervisor Job Vacancy in Costco Wholesale Issaquah, WA 98027 – Latest Jobs in Issaquah, WA 98027

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Company Name : Costco Wholesale
Location : Issaquah, WA 98027
Position : Central Station Supervisor

Job Description : Position SummaryCentral Station is a facility where employees will monitor U.S. and Canadian location burglary, fire, and refrigeration alarms.The Central Station supervisor will be responsible for facilitating, coaching, and providing leadership and resources for a team consisting of an average of 15 individuals in a 24 x 7 monitoring facility.Job Duties/Essential FunctionsINTEGRITY: When achieving benchmarks and goals, use methods/strategies that are consistent with the Code of Ethics and the Standard of Ethics for Managers and Supervisors. Always leads by example. Appropriately handles employee concerns and follows through to resolution.MEMBER SERVICE: Provides and ensures staff provides an exceptional member experience.ADMINISTRATION: Ensures proper department coverage (writing schedule and break aids if needed). Understands department budget, able to research and explain budget variances.MANAGING PERFORMANCE: Coaches and mentors employees to provide support and guidance. Has regular open and honest conversations with employees to discuss work performance and career development. Identifies learning opportunities to strengthen employee knowledge, skill and ability.COMMUNICATION: Regularly shares information with employees via meetings and one-on-one conversations.Successfully navigates difficult conversations with employees, members, and suppliers. Listens, expresses empathy and adapts to get point across. Addresses issues immediately to ensure a timely resolution and to avoid escalating the situation.Consistently demonstrates business knowledge during interactions with senior management.SELF-MANAGEMENT: Demonstrates sound judgement, taking a partner when necessary. Ability to maintain self-control in the face of hostility or provocation or in intense, hectic situations.INCLUSION: Encourages different approaches and ideas to work and to accomplish goals. Seeks employee input. Takes the time to get to know or reach out to candidates who show potential that may not come forward on their own.COMPLIANCE AND SAFETY: Takes measures to ensure employee and member information is kept confidential and adheres to IS security policy.Works in a 24 hour alarm monitoring facility; responds to, and processes, incoming alarm signals via computer and phone.Uses Windows based software programs to monitor incoming alarm signals. This will typically include phone calls to location management, police, and fire authorities.Reviews and operates alarm, camera, and video systems for a variety of US and Canadian Costco locations.Implements plans, policies and procedures to ensure timely and accurate notifications and mobilization actions in emergency situations. Issues warnings and alerts, notifies location’s management, and appropriately escalates incidents to senior leadership.Reviews, analyzes, and distributes various reports and statistics.Oversees and manages the annual operating budget, including variance analysis.Drafts and distributes written communication to all levels of management, employees, and vendors.Manages the creation of department related presentations as needed on a variety of subjects.Oversees initial and ongoing training for Central Station and implements standards, policies, and practices to makecontinual improvements and increase the effectiveness of the monitoring program.Ability to ensure Central Station is sufficiently staffed and specialists are trained and equipped to properly utilize all systems.Regular and reliable workplace attendance at your assigned location._ Ability to operate vehicles, equipment or machinery. _Computer, tablet computers, telephones, printer, copier and other standard office equipmentNon-Essential FunctionsAssists in other areas of the department as necessary.Assists in other areas of the company as necessary.Apart from any religious or disability considerations, open availability is needed to meet the needs of the business. If hired, you will be required to provide proof of authorization to work in the United States.Job Description Posting Updated: August 2019 Job Code: Ability to operate vehicles, equipment or machinery. Computer, tablet computers, telephones, printer, copier and other standard office equipmentExperience, Skills, Education & Licenses/CertificationsRequired: Able to work a flexible schedule including graveyard, evenings, weekends and holidays when necessary (24 by 7 environment). On call availability may be required.Must have the ability to analyze various aspects of different Costco business operations including warehouse, depot, business center, etc.Must demonstrate knowledge or familiarity with the following areas: general maintenance, safety and security, HVAC systems, refrigeration.Must have proven ability to clearly communicate information in ways that can be easily understood.Must be able to relate well with a variety of personalities and individuals and participate with the team in a professional manner to accomplish business goals.Must have excellent troubleshooting skills, be well-organized, and able to identify and prioritize tasks.Must have a proven record of taking initiative, being self-motivated, and being a team player as well as being able to function independently with little or no supervision.Must pass FBI background check, fingerprinting analysis and other jurisdictional licensing requirements if hired.Previous Central Station, GSOC or SOC experience._Recommended: __ _ High School Diploma or GED preferred.Previous manager experience.Experience with burglary and fire alarm systems.Familiarity with security camera systems is strongly preferredAbility to multitask, stay flexible and respond to changing priorities.Ability to maintain a positive attitude and sense of urgency for helping people.Must have strong commitment to quality, attention to detail and timeliness.Apart from any religious or disability considerations, open availability is needed to meet the needs of the business. If hired, you will be required to provide proof of authorization to work in the United States.Benefits:Health insuranceDental insuranceVision insuranceRetirement planPaid time offSchedule:Weekends requiredHolidays requiredDay shiftNight shift8 hour shiftOvernight shiftThis Job Is:A job for which military experienced candidates are encouraged to applyOpen to applicants who do not have a college diplomaThis Job Is Ideal for Someone Who Is:Dependable — more reliable than spontaneousAdaptable/flexible — enjoys doing work that requires frequent shifts in directionAutonomous/Independent — enjoys working with little directionJob Type: Full-timePay: $73,000.00 – $79,000.00 per yearBenefits:401(k)Dental insuranceHealth insurancePaid time offVision insuranceApplication Question(s):What alarm handling software have you previously used for work? List company, platform, and length of time with the system(s).Experience:Central Station, GSOC or SOC: 3 years (Required)Central Station, GSOC or SOC Management: 3 years (Required)Work Location: One location

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