Claims Rep II – Work From Home Job Vacancy in Mercury Insurance Services, LLC Rancho Cucamonga, CA 91729 – Latest Jobs in Rancho Cucamonga, CA 91729
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Company Name : Mercury Insurance Services, LLC
Location : Rancho Cucamonga, CA 91729
Position : Claims Rep II – Work From Home
Job Description : Position Summary:
Under close supervision, evaluates, investigates and adjusts first party claims and third-party property damage claims with limited liability in a timely and efficient manner as to prevent unnecessary expense to the Company and policyholders. Contacts with interested parties are made primarily through written and telephone communication
Essential Job Functions:Obtains information to evaluate facts of loss, including law enforcement reports, loss history and information from interested parties. Reviews coverage and claims process with customers. Sets reserves, coordinates material damage features for inspection, sets up initial rental, and may make referrals to SIU as needed.Researches and responds timely to customer inquiries and/or concerns throughout the life of a claim to ensure customer satisfaction and retention.Maintains file information to ensure accurate record of claims; continually reviews and monitors progress and expense of claims in pending.Settles and authorizes payment with claimants and unrepresented parties.Identify and escalate files with more significant indemnity exposure or attorney representation to supervisor for review/transfer for further investigation.Regular attendance at work on a full-time schedule of at least 8 hours and 40 hours per weekOther functions may be assigned
Education:High School Diploma or GED requiredInsurance Adjuster’s license may be required in applicable states
Experience:Customer service experience required; experience with handling high call volumes and escalations a plus6 months or related experience preferred.
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