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Company Name : Liberty Mutual
Location : Fairfield, OH 45014
Position : Complex Claims Resolution Specialist Virtual Hiring Event
Job Description : 100% remote – Work from home. 5K sign-on bonus.
Claims Resolution Specialists are responsible for obtaining and maintaining essential information in order to handle liability no injury auto claims. You will manage the investigation and evaluation as well as take on the responsibility for negotiating and settling personal lines claims. As part of the claims process, you will complete review of policy, accident details and determines coverage and damages owed. As a Claims Resolution Specialist, you will be challenged to handle the most complex auto liability no injury claims including but not limited to coverage issues, multiple car accidents (4+), specialty vehicles, service issues, high profile claims and litigation. As an experienced adjuster and specialist, you may assist with the training, onboarding, and mentoring of new hires.
Responsibilities:
Manages claims handling and resolves the most complex claims including but not limited to coverage issues, multiple car accidents (4+), specialty vehicles, service issues, high profile claims and litigation. Evaluates liability, coverage and settles claims within prescribed procedures and authority.
Communicates with policyholders, witnesses, and claimants in order to gather information regarding claims. Responds to various written and telephone inquiries including status reports.
Requires frequent coverage research and analysis resulting in final coverage decision.
Evaluates loss details for additional parties to be notified or involved in the claim, such as Total Loss, PIP/Med Pay, Subro, Rental, SIU, Legal. Split the file as needed
Reports coverage denials to manager.
Negotiates coverage and liability decisions with insured, claimant, claimant carrier.
Ensures payments processed as needed, or releases payment once liability decided.
Special assignments or projects as assigned.
In larger claims locations where significant hiring occurs, in addition to complex claims handling, role will also be responsible for the following:
Delivers formal training to assigned client groups (predominately new hires). Formal training is typically delivered one-on-one.
Confers with managers to identify training needs and to ensure training content and materials meet those needs.
Answers questions and provides sound guidance to assigned client groups (predominately new hires) related to Inside Auto Physical Damage (APD) claim handling.
Technical requirements
After signing up, you will be sent an email with instructions on how to connect.
Please be prepared to join the virtual interview from a quiet place using a desktop or mobile device with a working speaker, microphone, and camera. Check to see if your network connection can support an online session. A plugged in ethernet cable or a strong WiFi network signal will help avoid time delays during your conversation.
What to prepare
Please link an indeed resume or profile to your account so we may review in advance and have for your interview.
Preferred dress code
Business casual (dress pants/skirt, button down/blouse, optional tie)
About Liberty Mutual
Identify & Values –
At Liberty Mutual, we pride ourselves on being a purpose-driven organization that helps our customers and employees embrace today and confidently pursue tomorrow. How do we do this? By doing our best to be open and keep it simple, while remaining committed to putting people first, acting responsibly, and making things better. As a Liberty Mutual employee, you’d be part of a global organization that’s playing an important role in bringing security to individuals, families and businesses around the world.
Giving back –
Philanthropy is not something we do. It’s who we are. Giving back to our communities is an essential part of who we are at Liberty Mutual — a natural extension of our Identity and Values.
Our mission to help people embrace today and confidently pursue tomorrow extends to our philanthropic efforts. Driven by the passion and generosity of our employees, we consistently invest in community initiatives dedicated to empowering individuals who are experiencing homelessness, advancing access for people with disabilities and expanding educational opportunities for underserved students.
DEI –
Diversity is about all of us. And engaging with all people and possibilities is key to our success. As an organization, we value the differences of our employees and take pride in our diverse and inclusive (D&I) workplace.
Sustainability –
We’re passionate about being a force for social and environmental good and upholding the highest standards of governance. For example, in the last five years, we’ve invested more than half a billion dollars in renewable energy—including solar, wind, hydroelectric and gas-fired generation.
Liberty Mutual is addressing and making progress on the important issues impacting our environment and society.
Growth and development –
“Continued growth leads to continued success” isn’t just something we say—it’s how we cultivate an environment of constant learning and progress. From ongoing coaching to paid training, you’ll have access to the resources you need to pursue a meaningful career and help others do the same.
What is a virtual interview?
Virtual interviews help employers connect with job seekers when they are not in the same physical location. Since hiring is a human process, employers would like to talk with you online (chat, video or phone) to see if you meet the requirements for the job.
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