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Company Name : Astound Broadband Powered by RCN
Location : Bethlehem, PA 18017
Position : Customer Care Advocate
Job Description : Here at Astound Broadband Powered by RCN, it is our mission to take care of our customers and each other. We are committed to doing what we say we will do and always looking for ways to have fun while doing it! We believe if we take good care of our employees, they will be motivated to take fantastic care of our customers. We are looking for energetic, service minded, customer care professionals who are goal oriented to work in our Bethlehem, PA office
Description:
The Customer Care Advocate position will encompass answering phones and helping customers with billing, technical and service questions. In addition you will look for opportunities to strengthen customer relationships through offering a wide array of products and services. We will provide you with 8 weeks of training on enhanced customer service skills and teaching you all about our voice/cable/modem and dial up products and services.
Requirements:
Successful candidates will have a minimum of 1 year prior customer care experience, in addition they will have either sales and/or technical experience in a service environment. Candidates will have a minimum education of high school diploma and be comfortable with computers; strong in both verbal and written communications and the ability to multi-task easily. These positions require individuals who are able to function in a fast-paced sometimes stressful environment. Successful candidates must be open to and able to function in a changing environment and will be flexible with working a variety of hours and days (evenings, weekends and holidays).
Additional Work-from-Home Requirements:
Dedicated, private room in your home that is quiet during work hours.
Internet connection of 50 MB or more, which is hard-wired (Ethernet connected) from the modem to your company PC.
Astound will provide all computer equipment.
Your desktop work surface must have room for 2 PC monitors.
In the event of disruptions resulting in a poor Internet connection or in-home disruption, you will be required to work from the office.
You will be required to sign a written form to acknowledge these work-from-home requirements.
Must have a personal cell phone to install a security application.
Astound offers a robust benefit package including choices for health, vision, life and dental insurance, retirement options and an ample time off allowance.
We are proud to be an EEO/AA employer M/F/D/V. We maintain a drug-free workplace and perform pre-employment substance abuse testing.
TRAINING TO START MAY 9, 2022
$500 SIGN-ON BONUS (per terms upon offer)
Astound Broadband is proud to be an Equal Opportunity Employer. We embrace, support, and thrive on each other’s differences to maximize the experience of our teammates and our community. We are committed to providing an environment of mutual respect where equal employment opportunities are available to all applicants and teammates without regard to race, color, religion, sex, pregnancy (including childbirth, lactation and related medical conditions), national origin, age, physical and mental disability, marital status, sexual orientation, gender identity, gender expression, genetic information (including characteristics and testing), military and veteran status, and any other characteristic protected by applicable law.
Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities
The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor’s legal duty to furnish information. 41 CFR 60-1.35(c)
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