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Company Name : IKEA
Location : Conshohocken, PA 19428
Position : Customer Engagement and Loyalty Leader
Job Description : We deliver sustainable, extraordinary growth by creating a new, unique, inspiring and convenient meeting with the customers. We deliver a multi-channel experience that adds value to the many people and inspires a home furnishing movement. To attract, retain and engage customers to IKEA as well as to maximize loyalty and customer lifetime value, often but not always by leading members of the Customer Engagement team.WHAT YOU’LL BE DOING DAY TO DAYDevelop and implement the country engagement strategy that contributes to the overall marketing objectives, and is aligned with country digital customer framework and global engagement directionIdentify and drive the strategic contribution from multiple customer groups to deliver to business goalsResponsible to define local company benefits and other loyalty programs/customer clubsResponsible for briefing CRM hub on common content needs for multiple customer groups as well as relevant data compliance needsResponsible for identifying and developing local content to fill gaps in the common CRM customer offerings and journeyResponsible for managing local process (including agency partner) for market relevant trigger executions, securing highest standards in data compliance and executionLead matrix of store based company co-workers to maximize company impact in stores with special focus on new member recruitment and member identificationLeverage performance indicators (in cooperation with insights and analytics functions) within commercial and beyond, identifying needs/gaps that need to be closed to achieve business and marketing objectivesActively cooperate with all key stakeholders within commercial and beyond to secure integration, common focus and maximize impactContribute to the integrated multichannel development through implementing 1:1 marketing in order to contribute to the business goalsJob Requirements:Formal qualifications in Marketing, Business intelligence or equivalentMinimum 7 years of experience in Loyalty programs and delivering resultsMinimum 2 years of experience in leading and influencing co-workers and teamsExperience from retail, preferably home furnishing sectorExperience in planning, driving output and measuring performance (business and people)Job Type: Full-timePay: From $73,036.00 per yearBenefits:401(k) matchingDental insuranceEmployee discountHealth insurancePaid time offParental leaveVision insuranceWork from homeSchedule:Monday to FridayAbility to commute/relocate:Conshohocken, PA 19428: Reliably commute or willing to relocate with an employer-provided relocation package (Preferred)Application Question(s):May we communicate with you via text (SMS) about your application?Which number should we text you on?Experience:loyalty program: 7 years (Preferred)Work Location: One location
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