Customer Service Representative Job Vacancy in Confidential Hamilton, OH 45015 – Latest Jobs in Hamilton, OH 45015
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Company Name : Confidential
Location : Hamilton, OH 45015
Position : Customer Service Representative
Job Description : Job Description: Customer Service RepresentativeType: ExemptStatus: Full-TimeReporting: Will report to the CFO of DynamatIf you’re looking for work in a dynamic, rapidly changing global manufacturer and distribution environment, this Customer Service Representative opportunity might be for you! You might be the Customer Service Representative we’re looking for, if you’re articulate and highly-skilled, and love building solid customer relationships. This Customer Service Representative position is based in the Hamilton, Ohio region and is a full-time employment opportunity.What you get to do every single day- Provide accurate, friendly customer service in a timely fashion- Be a part of business development by actively engaging with customers- Receive and place telephone calls- Field and send written business correspondenceKey Responsibilities· Serves customers by providing product and service information and resolving product and service problems.· Attracts potential customers by answering product and service questions and suggesting information about other products and services.· Opens customer accounts by recording account information.· Maintains customer records by updating account information.· Resolves product or service problems by clarifying the customer’s complaint, determining the cause of the problem, selecting, and explaining the best solution to solve the problem, expediting correction or adjustment, and following up to ensure resolution.· Maintains financial accounts by processing customer adjustments.· Recommends potential products or services to management by collecting customer information and analyzing customer needs.· Prepares product or service reports by collecting and analyzing customer information.· Contributes to team effort by accomplishing related results as needed.Qualifications – Behaviors & TalentStrong technical skills including proficiency with MS OfficeFamiliarity with Customer Relationship Management (CRM) systems,Sound written and verbal communication skillsDemonstrated ability to interact effectively with internal and external partners and clients/customersPositive attitude and an engaging businesslike approachProven experience going the extra mile to solve customer inquiriesExcellent problem-solving skills2+ years’ experience of demonstrated performance in a goal-driven & customer-focused environment preferredStrong customer service and office administrative skillsFoundational knowledge in data entryProficiency in customer serviceExperience with filingAbility to use multiple computer systems, applications, and utilize search tools to find informationSeniority LevelMid-levelEmployment TypeFull-timeIndustryConsumer Electronics Consumer Good ManufacturingJob FunctionsCustomer ServiceLocationHamilton, OHWhy join us?· Competitive salary· Bonus potential· Benefits Medical, Vision, Dental, 401(k)If you are a service ‘champion’ who looks to improve and deliver personalized service based on individual customer needs, we want to hear from you. Contact us today!Job Type: Full-timePay: $18.00 – $22.00 per hourBenefits:401(k)Dental insuranceHealth insurancePaid time offVision insuranceSchedule:8 hour shiftMonday to FridayAbility to commute/relocate:Hamilton, OH 45015: Reliably commute or planning to relocate before starting work (Required)Education:High school or equivalent (Preferred)Experience:Customer Support & Client Services Occupations: 1 year (Preferred)Work Location: One location
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