Customer Service Representative Job Vacancy in USZOOM/iPostal1 Anchorage, AK 99503 – Latest Jobs in Anchorage, AK 99503
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Company Name : USZOOM/iPostal1
Location : Anchorage, AK 99503
Position : Customer Service Representative
Job Description : We’re iPostal1 and we’re in growth mode!This is an exciting time to join our team. We are an established, cutting edge leader in the digital mailbox industry creating a new vertical nationwide. We are looking for a professional, upbeat, Customer Service Representative to work in our office in Anchorage, Alaska.To excel in this role, you should be comfortable working independently, speaking with clients on the phone and in person, able to think on your feet and have a positive, team-oriented attitude. If you enjoy assisting customers and want to make a career of it, this could be a great opportunity for you!Responsibilities will include, but are not limited to the following:· Act as back up to our Mail Center Representative to receive mail, scan into software and file appropriately· Upon customer direction, discard, shred, open & scan contents of mail and / or forward to an alternate location· Answer inbound calls and in person inquiries from customers in a prompt and professional manner· Assist customers in person to retrieve their mail in a courteous fashion· Ascertain level of assistance needed to resolve inquiry and escalate when appropriate· Deliver all information in a positive, conversational, and compassionate manner to facilitate relationship development with clients· Ensure the highest level of customer service· Keep inventory of mail and office supplies and keep the corporate office informed when supplies need to be reordered· Provide customer service via phone and email· Assist in the completion of federally regulated mail formsRequirements:· Ability to work independently and handle confidential mail with absolute discretion· Results oriented· Strong work ethic· Organization skills are a must· Excellent verbal and written communication skills· Previous experience in an office coordinator role with an emphasis in customer serviceTo learn more about this dynamic organization please visit us at www.ipostal1.com.iPostal1 is an Equal Opportunity employer and considers all applicants for employment without regard to race, color, religious creed, ancestry, religion, sex, sexual orientation, gender identity and/or expression, pregnancy, age, national origin, marital status, disability, military status, genetic information or any other category protected by law.Job Type: Full-timePay: $15.00 – $18.00 per hourBenefits:Dental insuranceDisability insuranceHealth insuranceHealth savings accountLife insurancePaid time offPaid trainingVision insuranceSchedule:8 hour shiftDay shiftMonday to FridayApplication Question(s):What distinguishes you from other candidates?What is your salary requirement?Why is this position of interest to you?Work Location: One location
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