Director of Rooms- Sheraton New York Times Square Job Vacancy in MCR Hotels New York, NY 10019 – Latest Jobs in New York, NY 10019

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Company Name : MCR Hotels
Location : New York, NY 10019
Position : Director of Rooms- Sheraton New York Times Square

Job Description : Our CompanyIt all began in 2006 with three Value Place hotels. Since then, through a series of development projects and acquisitions, we have grown to become the fourth largest hotel owner-operator in the United States. Our company, which has offices in New York City, Dallas, Chicago, and Richmond, Virginia has a $3.0 billion portfolio of 99 independent and premium-branded hotels containing more than 13,000 guestrooms across 30 states and 75 cities, including two experiential hotels in New York City. We have 3,600 team members across the country and operate hotels under 19 brands, including Marriott and Hilton.We are a recipient of the Marriott Partnership Circle Award, the highest honor Marriott presents to its owner and franchise partners, and the Hilton Legacy Award for Top Performer. For the TWA Hotel, we won the Development of the Year (Full Service) Award at The Americas Lodging Investment Summit (ALIS) and the ULI New York Excellence in Hotel Development Award. MCR was also named one of Fast Company‘s Most Innovative Travel Companies of 2020.Overview: The Director of Rooms will report to the Hotel Manager and will be responsible for functioning as the strategic business leader of the property’s Rooms department (Security, Housekeeping, Front Office) which includes planning, developing, implementing and evaluating the quality of property’s rooms. This position works with direct reports to develop and implement departmental strategies and ensures implementation of the service strategy and initiatives. Furthermore, this role ensures team member satisfaction, focuses on growing revenues and maximizes the financial performance of the department, develops and implements property-wide strategies that deliver products and services to meet or exceed the needs and expectations of the b target customer and provides a return on investment to the company.Primary Responsibilities: Communicates a clear and consistent message regarding departmental goals to produce desired results.Makes and executes the necessary decisions to keep property moving forward toward achievement of goals.Monitors and promotes room rates, specials, and promotions at the residence.Analyzes service issues and identifies trends.Works with Rooms team to develop an operational strategy that is aligned with the business strategy and leads its execution.Reviews and audits expenses.Monitors Rooms operations sales performance against budget.Reviews reports and financial statements to determine Rooms operations performance against budget.Coaches and supports operations team to effectively manage occupancy and rate, wages and controllable expenses.Compares budgeted wages to actual wages, coaching direct reports to address problem areas and holding team accountable for results.Demonstrates and communicates key drivers of guest satisfaction for the brand’s target customer.Delivers excellent customer service throughout the customer experience and encourages the same from other employees.Reviews guest feedback with leadership team and ensures appropriate corrective action is taken.Coordinates and communicates event details both verbally and in writing to the customer and property operations.Creates an atmosphere in all Rooms areas that meets or exceeds guest expectations.Responds to and handles guest problems and complaints.Uses personal judgment and expertise to enhance the customer experience.Stays available to solve problems and/or suggest alternatives to previous arrangements.Interacts with guests to obtain feedback on product quality and service levels.Stays visible and interfaces with customers on a regular basis to obtain feedback on quality of product, service levels and overall satisfaction.Works to continually improve customer service by integrating obtained feedback and personal judgment into action plans.Emphasizes guest satisfaction during all departmental meetings and focuses on continuous improvement.Ensures that team members understand expectations and parameters for Room duties.Facilitates the development of creative solutions to overcome obstacles and ensures implementation to continually improve guest satisfaction results.Interviews and hires team membersEnsures that regular, ongoing communication is happening in Rooms (e.g., pre-shift briefings, team member meetings).Incorporates guest satisfaction as a component of operations meetings with an emphasis on generating innovative ways to continually improve results.Sets goals and expectations for direct reports using the performance review process and holds direct reports accountable for successful performance.Conducts annual performance appraisal with direct reports according to Standard Operating Procedures.Identifies talents of direct reports and their teams, and assists with their growth and development plans.Qualifications: At least 6 years of progressive experience in a hotel or a related field preferred4-year college degree preferred.Previous Rooms management experience is required.Experience in a collective bargaining agreement environment.Must be able to effectively communicate both verbally and written, with all level of team members and guests in an attentive, friendly, courteous and service oriented manner.Must be able to multitask and prioritize departmental functions to meet deadlines.Approach all encounters with guests and team members in an attentive, friendly, courteous and service-oriented manner.Maximize efforts towards productivity, identify problem areas and assist in implementing solutions.Must be effective in handling problems, including anticipating, preventing, identifying and solving problems as necessary.Must be able to understand and evaluate complex information, data, etc. from various sources to meet appropriate objectives.Must be able to maintain confidentiality of informationStrong leadership and communication skillsExtensive hotel customer service experience requiredAn aptitude for self-motivationA can-do attitude and a hands-on approach to hotel managementStrong computer skillsA flexible schedule that allows you to be available days, nights, holidays and weekends based on the demands of the hotelMust be effective at listening to, understanding, and clarifying concerns raised by team members and guests.What We Offer: · We offer medical, dental, and vision insurance to our team members· 401(k) Retirement plan· Paid vacation and sick time· Incentive-based bonuses· Throughout your career with MCR we will ensure your success by providing training and career growth opportunitiesThe Company and its corporate affiliates are Equal Opportunity employers. The Company and its affiliates do not discriminate on the basis of race, color, sex (including pregnancy and gender identity), religion, national origin, sexual orientation, transgender status, age, family or marital status, genetic information, military or veteran status, disability, or any other legally protected status, activity, or characteristic.Job Type: Full-timePay: $160,000.00 – $170,000.00 per yearBenefits:401(k)401(k) matchingDental insuranceHealth insurancePaid time offVision insuranceSchedule:Day shiftHolidaysMonday to FridayNight shiftWeekend availabilitySupplemental Pay:Bonus payAbility to commute/relocate:New York, NY 10019: Reliably commute or planning to relocate before starting work (Preferred)Experience:Rooms management: 3 years (Preferred)Hotel management: 6 years (Preferred)Work Location: One location

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