Helpdesk Analyst Job Vacancy in United One Wilkes-Barre, PA 18702 – Latest Jobs in Wilkes-Barre, PA 18702

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Company Name : United One
Location : Wilkes-Barre, PA 18702
Position : Helpdesk Analyst

Job Description : Company description: United One is a leading lending services company. We are looking to add a new team member to our Information Services team.Job Description: The entry level candidate will perform day-to-day troubleshooting and maintenance of internal systems through use of our ticketing system. This position is responsible for reviewing IT service desk tickets, completing level 1 troubleshooting, and resolving the ticket or assigning to an appropriate level 2 resource. This person will be responsible for communicating with the end user and level 2 technicians when required.Job Duties: Triage incoming helpdesk tickets and resolve or assign as appropriate.Communicate with end users and team members to bring tickets to resolution.Escalate tickets when required.Display professionalism while performing job duties.Engage in job training during down times. (We pay for your training)Education and Experience:High School Diploma or equivalentA.S. or B.S. of Computer Science or similar preferred, but not requiredSome experience with SQL highly preferred.COMPTIA A+ certification required at hire or within 90 days of hire.Job Type: Full-timePay: $30,000.00 – $35,000.00 per yearBenefits:401(k)401(k) matchingDental insuranceEmployee assistance programHealth insuranceLife insurancePaid time offVision insuranceSchedule:Monday to FridayEducation:High school or equivalent (Preferred)Experience:Help desk: 1 year (Preferred)Windows: 2 years (Preferred)Work Location: One location

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