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Company Name : HEB
Location : Katy, TX
Position : In Store Shopper
Job Description : In Store Shopper
– (22011718)
H-E-B Job Title Cust Serv Rep-In Store Shopper
Minimum Salary 15
Shift Variable Hours
Schedule Part-time Requested Availability (if applicable) Must be able to work weekends & holidays
Primary Location US-TX-Katy
DepartmentCurbside/eCommerce
Unposting Date Mar 31, 2022, 11:59:00 PM
H-E-B needs energetic and motivated Partners willing to work hard and have fun while making our Customers feel welcome. No matter what background you bring, or where you are in your career, we welcome you to join our community where People come first.
As a Customer Service Rep-In-Store Shopper, you’ll select, sort, and unload items to complete eCommerce online orders.
Once you’re eligible, you’ll become an Owner in the company, so we’re looking for commitment, hard work, and focus on quality and Customer service. ‘Partner-owned’ means our most important resources-People-drive the innovation, growth, and success that make H-E-B The Greatest Omnichannel Retailing Company.
Do you have a:
HEART FOR PEOPLE… commitment to work hard to make sure People come first?
HEAD FOR BUSINESS… a strong sense of how what you do affects our Customers and our success?
PASSION FOR RESULTS… initiative to step up and do what needs doing?
We are looking for:
strong customer service skills; ability to work in a fast-paced environmenteffective decision-making skills
What is the work?
Customer Service:
Selects merchandise from sales floor to complete customer online ordersSorts / unloads selected merchandise into refrigeration, frozen, or dry storage holding areasUses a digital tool to select items necessary to complete online orders, to pack and put away orders in staging area, and to retrieve orders for customersMakes decisions on customers’ behalf if requested item is unavailableProvides superior customer service; answers product-related questions, locates products, and helps in-store Customers, as neededReturns extra / unwanted products to their proper in-store locationCommunicates continuously with department Managers and Partners to locate productMinimizes shrink through careful handling of productFollows Standard Operating Procedures (SOPs); achieves productivity standardsPerforms eStore Curbie duties, as needed
Sanitation / Stocking / Food Safety:
Complies with federal, state, and company regulations / standards for product freshness, food safety, and sanitationGathers baskets and picks up trash inside and outside eStore as neededMaintains / stocks bag areasOrganizes carts / maintains cleanliness within the eStoreMaintains standards for safety and sanitation
What is your background?
Minimum age 163+ months of experience as a Curbie or related experienceExperience in personal shopping a plusHigh school diploma, or equivalent preferredCompletion of all required training upon hire (e.g., Alcohol Seller’s Training)
Do you have what it takes to be a fit as an H-E-B In-Store Shopper?
Strong customer service skillsAbility to make effective decisions on behalf of the customer with limited informationStrong communication skillsAbility to prioritize and handle cross-functional tasksAbility to work a flexible schedule
Can you…
Perform in a fast-paced work environment which requires detailed work and precisionWork with Customers and stay attentive to their needsWork a flexible schedule, based on business needsWork in varying conditions; work while exposed to hot, wet, and/or cold conditionsConstantly* reach at waist, graspFrequently stand, walk, reach at shoulders, reach at knees, push / pull with armsOccasionally reach at overhead, reach at floor, bend, stoop, squat, crouch, kneel, crawl, climb stairs, climb ladders, pivot, twist, pinch, perform fine motor movementsDemonstrate the ability to lift 55 lbs, and manage in excess of 55 lbs**May use manual pallet jack multiple times per day
While there may be exceptions, the measurements noted are generally defined as-Constantly: 5.5+ hours per 8-hour day; Frequently: 2.5 – 5.5 hours per 8-hour day; Occasionally: 0 – 2.5 hours per 8-hour day
** It is Partners’ responsibility to never lift beyond their own safe lifting limit. If an item is too heavy to lift, push or pull, and / or carry,the Partner must break the box down into lighter, smaller, more manageable components, or ask for assistance from another Partner or a manager.
08-2021
This post is listed Under Texas jobs
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