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Company Name : Loop Recruiting
Location : Augusta, GA
Position : Live Chat Agent
Job Description : ** MUST COMPLETE TYPING ASSESSMENT**** This is NOT a remote position**Our client is looking for talented Live Chat Agent to join their growing team!First, a little something about our client. They believe great companies are built not only by great people but for them. Every day they strive to design a better way to work, helping employees at organizations around the world to stay productive and achieve their potential.As an Live Chat Agent, you’ll join a team of rock star professionals who are responsible for ensuring every customer interaction is a best-in-class experience.DOES THIS SOUND LIKE YOU?· People first.· You have a passion for service and discovering innovative solutions to help customers enjoy every drop of value with our client’s products· You’re a relationship builder who wants to help others, grow friendships, and support people.· Collaborative spirit. You achieve more with others and value an inclusive culture where you can be you.· Trusted advisor. You live by integrity and deliver on promises… every time.In this role, you will serve as ADP’s front-line for solving clients’ challenges, including issue resolution, answering questions, helping clients, training their users on client technology, and more.The nature of what you do every day will not change – your #1 goal is to help clients who have less than 50 employees. Still, every day will be different because the questions you receive will vary, as will the solutions you provide each client. There will be no shortage of new questions you’ll receive, which will keep things interesting, and our top-ranked training will help to set you up for success! TO THRIVE IN THIS ROLE· You must be comfortable working in a metrics-driven call center environment as part of a structured day.· You have a way with clients that builds rapport, establishes trust, and shines with professionalism.· Over the phone and in writing, your communication style is clear and easy for our clients to understand and act on.· As a result, your client satisfaction scores make you proud.· Pace should not scare you. We also have a healthy dose of fun!· Not only can you find a career here but friendships that last in a company that values inclusion.WHAT YOU’LL DO· Respond to basic inquiries regarding client products and non-technical questions.· Resolve routine customer concerns with pre-defined solutions· Handle customer inquiries that could require data entry changes· Learn and navigate client systems to respond to issues.WHAT YOU’LL NEED· At least one year of experience in a customer service environment or as an HR/HRIS practitioner with systems experience.· A college degree is great but not required. What’s more important is having the skills to do the job. Other acceptable experiences could include: Experience noted above, OR· Military experience where skills including teamwork, adaptability, organization, and follow-through will help you build team and client relationships, identify solutions, and achieve success. · Strong client relationship and interpersonal skills· Must be comfortable working in a performance-based and structured environment while demonstrating high ethical standards· Demonstrated ability to learn and apply basic concepts in new situations· Organizational skills including the ability to multi-task, set priorities, and follow up in a timely manner· Ability work within a team environment as well as work independently and make sound decisionsJob Types: Full-time, ContractPay: $18.50 per hourBenefits:Dental insuranceHealth insuranceVision insuranceSchedule:8 hour shiftMonday to FridayApplication Question(s):Are you willing to undergo a background check, in accordance with local laws and regulations?Education:High school or equivalent (Preferred)Experience:Customer service: 1 year (Preferred)Work Location: One location
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