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Company Name : Byram Healthcare
Location : Murray, UT 84107
Position : Medical Supply: Call Center Representative
Job Description : Job Summary$1,000 Sign on BonusAs a Medical Supply Call Center Representative you will be answering inbound calls from patients who want to place orders, respond to inquiries, manage complaints, troubleshoot significant customer service problems, and provide general information. You will be a member of the primary contact team for consumers interested in the products we offer and will be responsible for assisting them in completing purchases online and over the phone. You will also inform customers of the product terms and features and project a professional company image through voice and online interactions.Responsibilities and DutiesAssist Patient’s in the new/reorder processManaging large amounts of inbound calls in a timely mannerIdentifying patients’ needs, clarify information, research every issue and providing solutionsEvaluate patient’s demographics and information as needed to complete requested ordersProcess orders using Byram customized system (ERP)Maintain patient’s records by updating account informationRecommend additional products that may be necessary or available to the customerQualifications and SkillsSuperior listening, verbal, and written communication skillsExcellent data entry and typing skillsKnowledge of customer service practices and principlesAbility to handle the stressful situation appropriatelyCustomer focus and adaptability to different personality typesAbility to multi-task, set priorities and manage time effectively1-3 years of experience in customer serviceCompany ProfileByram has been a national leader in disposable medical supply delivery since 1968. Byram provides quality supplies, services, and support, specializing in diabetes supplies, ostomy supplies, wound care supplies, Urology supplies, incontinence supplies, and enteral nutrition products. Byram Healthcare is here to deliver the products, services, and support needed to maximize clinical outcomes and manage complicated benefits.Job Type: Full-timePay: $18.00 per hourBenefits:401(k) matchingDental insuranceFlexible spending accountHealth insuranceHealth savings accountPaid time offTuition reimbursementVision insuranceSchedule:Monday to FridaySupplemental Pay:Signing bonusAbility to commute/relocate:Murray, UT: Reliably commute or planning to relocate before starting work (Preferred)Experience:Call center: 1 year (Required)Work Location: One location
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