Are you looking for a New Job or Looking for better opportunities?
We got a New Job Opening for
Full Details :
Company Name : AvatarFleet
Location : Cleveland, OH 44113
Position : Software Support Specialist (Cleveland, OH, Remote or Hybrid)
Job Description : Job Summary:
Your goal will be to help:
Complete client tasks or projects
Answer client questions/solve their problems
Make clients feel acknowledged and heard on requests
Own the investigation in an attempt to clearly define what their problem is so the Client Success Managers and Developers can spend their energy on solving the problem
Responsibilities:
Complete client support projects
Assist in support services
Organize and categorize ticket
Respond to clients within 3 hours with:
A Knowledge Base article
Individualized video response
Request for more information
Acknowledge a known problem and inform the client that we’ll provide an update as soon as possible.
Values/Motivations/Personality:
You need to crave ownership, freedom, and autonomy. You need to have empathy for our customers, understand their pain points, and figure out ways that make their jobs better.
You Must Have the Following Characteristics:
Grit
Growth Mindset
Gratitude
Giver
How You’ll Succeed:
You possess the energy to keep up in a fast-paced, growing company
You want to learn the entrepreneurial skills and mindset needed to be successful in the business world by getting hands-on experience.
You have the personality people want to talk to on the phone – you’re position and approach determines how our clients feel about our service.
Tech Stack
EOS: The operating system of our company. The EOS framework ensures full transparency as to how the company is moving forward.
Slack: For day-to-day internal communications…and sharing the occasional GIF.
Asana: For project management, deadlines and accountability…and animated unicorns.
Hubspot: For managing communication with clients and ticket responses.
Google Workspace: For email, docs and productivity
Pay/Benefits:
Annual Salary: $40,000
2 weeks PTO on year one + eight paid holidays
$60 per month phone stipend
Free use of your own MacBook
$0 in premium deducted from your paycheck for full health insurance
Max Out of Pocket Deductible: $2,100 (single)/$5,200 (family)
This post is listed Under Ohio jobs
Disclaimer : Localpublic.in works to publish latest job info only and is no where responsible for any errors. Users must Research on their own before joining any company