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Company Name : Lewisville ISD
Location : Lewisville, TX
Position : Tech Support Specialist I
Job Description : Mailing AddressP.O. Box 217Lewisville, TX 75067Job Title: Technical Support Specialist I Wage/Hour Status: Non-ExemptReports to: Supervisor Technology Pay Grade/Days: TN41/221daysDept./School: Technology Dept. Date Revised: Summer 2021Primary Purpose: Provide excellent customer service by providing technical support to LISD staff and students in a timely and professional manner. A technician will be assigned one or more locations as their primary support responsibility. Support is provided for computers, mobile devices, software, and other technology equipment as reported in support tickets or otherwise assigned.Qualifications: Education/Certification: High School Diploma or GEDTechnical Certification is a plus (such as A+, MCP, MCSE)Valid Driver’s LicenseDriving record that meets the requirements of the district’s insurance carrierSpecial Knowledge/Skills: Troubleshooting skills in current client operating systems and computing hardwareKnowledge of computer setup, install, and imaging, and software programsUnderstanding and ability to troubleshoot client TCP/IP network communicationsExperience supporting and using iPads is a plusExperience supporting and using Mac OS X is a plusKnowledge of setting up or troubleshooting classroom technology is a plus(interactive white boards, document cameras, digital projectors, etc.)Experience: Minimum 1 year in-field work experience supporting computers and other related equipment and software.Major Responsibilities and Duties: Provide technical support to assigned location(s) by resolving support tickets within a 24 to 48 business hour time frame under normal circumstances.Start and end your workday at an assigned campus unless otherwise instructed by your Technical Services Zone Leader or a department administrator.Install, troubleshoot, and repair technology hardware and software. This includes but is not limited to computers, laptops, tablets, mobile devices, printers, network devices, interactive white boards, digital projectors, and productivity or educational software.Maintain timely and accurate records of work in the help desk ticketing system.Provide basic instruction to end users as applicable or send them to an applicable article in the knowledgebase.Assist with maintaining technology inventory as required. Maintain and replenish a stock of common tools, parts, and components needed to do your job. Maintain accurate records of these with the Technology Warehouse.Perform maintenance, upgrade, and proactive activities including re-imaging computers, maintaining equipment, upgrades, and other related tasks.Follow all policies and procedures of the Technology Department and of the school district where applicable.Assist in moving, loading and unloading inventory at various locations manually as required.Mental Demands/Physical Demands/Environmental Factors: Tools/Equipment Used: Hand tools and test instruments for electronic repairs and cable installations; personal computers and peripheralsPosture: Prolonged sitting; regular kneeling/squatting, bending/stooping, pushing/pulling, twistingMotion: Repetitive hand motion; frequent keyboarding and use of mouse; regular walking, grasping/squeezing, wrist flexion/extension, reachingLifting: Moderate lifting and carrying (up to 44 pounds)Environment: Occasional prolonged and irregular hours; occasional districtwide travel; May be required to be on-call 24 hours a day.Mental Demands: Work with frequent interruptions; maintain emotional control under stress.The foregoing statements describe the general purpose and responsibilities assigned to this job and are not an exhaustive list of all responsibilities and duties that may be assigned or skills that may be required.__________________________________ _______________________Signature Date__________________________________Print NameJob Type: Full-timePay: $170.82 – $256.22 per dayBenefits:Dental insuranceHealth insuranceHealth savings accountLife insurancePaid time offRetirement planVision insuranceSchedule:8 hour shiftMonday to FridayAbility to commute/relocate:Lewisville, TX: Reliably commute or planning to relocate before starting work (Preferred)Education:High school or equivalent (Preferred)Experience:Customer service: 1 year (Preferred)Work Location: Multiple Locations
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