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Company Name : Infosys
Location : Arizona
Position : Technical Support Associate – Remote / Arizona
Job Description : Role: Tech Support AssociateCurrent Location: Temporarily RemoteFuture work locations: Indianapolis IN, Raleigh NC, Hartford CT, Richardson TX, Scottsdale AZU.S. citizens and those authorized to work in the U.S. are encouraged to apply. We are unable to sponsor at this time.Why Infosys? We are growing our US team by the hundreds this year. It’s a very exciting time to join our team because we not only invest in your technology training upon onboarding, we make a commitment to continue our investment in your learning throughout your career at Infosys. We offer mentorship programs, continuing education courses with our digital classroom partners and we build our leaders on the inside with our Leadership Institute program.Role Summary: As a Tech Support Associate, you will provide support to consulting and technical teams by contributing to various stages of the software development life cycle. You will assist the team by providing production and maintenance support, conducting root-cause analysis of issues, ensuring high quality and on-time customer service. You will play a critical role by contributing to the knowledge management process while interfacing with internal teams and driving higher efficiency.Basic Qualifications: High school diploma with a minimum of 2 years of work experienceExposure to computer skillsAttention to detail and problem-solving abilityPositions are across multiple locations within the USA including Indianapolis IN, Raleigh NC, Hartford CT, Richardson TX, Scottsdale AZ. The candidate must be located within commuting distance or be willing to relocate to the area. This position may require travel and/ or relocation.Preferred Qualifications: Google IT Support CertificateExperience with a programming language, network, infra skillsExperience with Microsoft Office tools, creating/maintaining excel spreadsheetsAbility to analyze data and communicate ideas clearlyResponsibilities include but are not limited to: Participate in designing and detailing processes related to the software development life cycleTroubleshoot issues, document process, review checklists, and develop reference implementationsProvide production support – monitor applications, batch jobs, servers, network devices, databases, operating systems, raise and acknowledge ticketsSupport technical team in deployment with activities to ensure a smooth go-live of new processes, products, or systemsUnderstand the existing system and processes to documentReverse knowledge transfer to document the process of support and maintenanceIn addition to the above, based on the area of work like application development, infra support, cyber support, Microsoft office, service now, associated areas of responsibility will applyThe job entails sitting as well as working at a computer for extended periods of time. Should be able to communicate by telephone, email, or face to face. Travel may be required as per the job requirements.EOE/Minority/Female/Veteran/Disabled/Sexual Orientation/Gender Identity/National OriginJob Type: Full-timeSchedule:8 hour shiftWork Location: Multiple Locations
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