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Company Name : USAA
Location : San Antonio, TX 78288
Position : Associate Claims Adjuster
Job Description : Purpose of Job
Within defined guidelines and framework, responsible to adjust auto non-injury insurance claims presented by or against our members to include the end to end claims process and settling claims in compliance with state laws and regulations. Accountable for delivering a concierge level of best in class member service, in a contact center environment, through setting appropriate expectations, proactive communications, advice, and empathy.
Job Requirements
Let’s do something that really matters.
We have an important mission: serving the members of the military community and their families. It’s both a chance to say thank you and an opportunity to use your talents in a meaningful way. To do it right, we need the right people. We’re looking for those who share our values of honesty, integrity, loyalty and service. What we do is just as important as how we do it. Come be a part of what makes us so special!
It is all about learning and growing.
Our Claims Customer Service role may be a new career for you, but the journey is mapped out. There’s a lot to learn. Our comprehensive, fully paid four-month training program including class discussions, hands-on training, e-learning modules, and the instructor led guidance will help you support our membership independently.
Our in-office development program provides the training and encouragement you need to build a proactive and independent support style to service our membership. After six months in-office, you’ll have the opportunity to work in a hybrid model where you can work from home 2-3 days a week.
We are currently seeking dedicated professionals for future claims customer service opportunities in 2022 who desire a full time schedule. Work schedules will vary and may include some weekends. We have new training classes starting every month.
As an Associate Claims Adjuster in Property OR Non-Injury Auto, you will work under supervision to investigate, evaluate, negotiate, and adjust low to moderately sophisticated claims presented by or against our insureds to confirm coverage, resolve legal liability and equitably settle/defend in compliance with all state regulatory requirements. In this role, you will make a difference to our members as you recognize life events, understand needs, and provide advice to deliver the appropriate solutions.
Primary Responsibilities:
Provides claims service via internal channels (phone/fax/email/mail)to members and third-party customers.
Adjusts low to moderately intricate Auto or Property claims.
Acquires and applies basic knowledge of Property & Casualty insurance industry products, services, and processes to include P&C insurance policy contracts and coverages and the USAA claim handling process and procedures.
Seeks mentorship from team members to resolve issues and identifies issues for additional review.
Partners with/ advises vendors and business partners to facilitate claims resolution.
Contributes to business goals, performance measurements, and efficiently uses tools & technology.
Supports workload surges and catastrophe operations during designated events.
Minimum Requirements:
High School Diploma or GED
Up to 1 year of customer contact experience
This position requires an Insurance Adjuster’s license. You must pass a licensing exam and can become licensed in applicable states. USAA provides the study and training environment to assist you with the licensing exam.
Preferred Requirements:
Bachelor’s degree
6+ months of claims adjusting experience or 1 year of recent USAA customer service in a member contact capacity
US military service or a military spouse
2 years of customer service experience
Experience in an inbound phone-intensive, contact center environment using a headset
Digital literacy in a Windows operating environment
Compensation: USAA has an effective process for assessing market data and establishing ranges to ensure we remain competitive. You are paid within the salary range based on your experience and market position. The hiring range for this position is: $47,840 – $49,840
Employees may be eligible for pay incentives based on overall corporate and individual performance or at the discretion of the USAA Board of Directors.
Geographical Differential: Geographic pay differential is additional pay provided to eligible employees working in locations where market pay levels are above the national average.
Shift premium: Addressed on an individual basis for applicable roles that are consistently scheduled for non-core hours.
Benefits: At USAA our employees enjoy best-in-class benefits to support their physical, financial, and emotional wellness. These benefits include comprehensive medical, dental and vision plans, 401(k), pension, life insurance, parental benefits, adoption assistance, paid time off program with paid holidays, plus 16 paid volunteer hours, and various wellness programs. Additionally, our career path planning and continuing education assists employees with their professional goals.
To see details on our outstanding benefits, visit USAA Total Rewards.
Relocation assistance is not available for this position.
This post is listed Under Texas jobs
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