Chargeback/Fraud Analyst Job Vacancy in TikTok Los Angeles, CA – Latest Jobs in Los Angeles, CA
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Company Name : TikTok
Location : Los Angeles, CA
Position : Chargeback/Fraud Analyst
Job Description : TikTok is the leading destination for short-form mobile video. Our mission is to inspire creativity and bring joy. TikTok has global offices including Los Angeles, New York, London, Paris, Berlin, Dubai, Mumbai, Singapore, Jakarta, Seoul and Tokyo.
The Payments team of the US Tech Service department of TikTok provides payment solutions — including payment acquisitions, disbursements, transaction monitoring, payment method management, foreign exchange conversion, accounting, reconciliations, and so on – to ensure that users have a smooth and secure payment experience on TikTok platform.
Responsibilities:
Perform investigations and analysis of cardholder disputed transactions as per card scheme regulation
Review daily processing system chargeback and retrieval reports
Identify fraud related patterns and resolve escalated issues from the team
Keep current on card scheme rules and regulation
Support the risk team in various initiatives and ad hoc projects as required
Work individually and with peers to help achieve the overall goals of the risk team
2+ years of experience in acquiring scheme rules
Strong understanding of the payment technology industry (including chargeback/dispute lifecycle)
Results oriented and comfortable working in a fast-paced environment requiring prioritization and ownership
Confident communicator with the ability to interact at all levels, including working closely with cross functional teams
Aptitude to identify new ways to approach risk management and to think creatively
Mandarin fluency is preferred but not required
TikTok is committed to creating an inclusive space where employees are valued for their skills, experiences, and unique perspectives. Our platform connects people from across the globe and so does our workplace. At TikTok, our mission is to inspire creativity and bring joy. To achieve that goal, we are committed to celebrating our diverse voices and to creating an environment that reflects the many communities we reach. We believe individuals shouldn’t be disadvantaged because of their background or identity, but instead should be considered based on their strengths and experience. We are passionate about this and hope you are too.
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