Are you looking for a New Job or Looking for better opportunities?
We got a New Job Opening for
Full Details :
Company Name : Toyota
Location : Alpharetta, GA 30009
Position : Customer Care Advocate
Job Description : An important part of the Toyota family is Toyota Financial Services (TFS), the finance and insurance brand for Toyota and Lexus in North America. While TFS is a separate business entity, it is an essential part of this world-changing company – delivering on Toyota’s vision to move people beyond what’s possible. At TFS, you will help create best-in-class customer experiences in an innovative, collaborative environment.
Who we’re looking for
Toyota’s Experience Center East Customer Care Team is looking for a passionate and highly motivated Customer Care Advocate.
The Customer Care Team ensures all customer requests in which live support is required, are addressed in a personalized and proactive matter. The team responds to inbound communications from customers, dealers, and third parties, generated through multiple channels across the TFS, LFS, and Private Label portfolios, and takes the necessary steps to resolve the inquiry while delivering an exceptional experience.
Customer Care Advocates are responsible for inbound and/or outbound communications from delinquent and non-delinquent customers, dealers, and third parties and will provide customer-oriented service and problem resolution in accordance with established guidelines, documenting all interactions with customers clearly and concisely and through designated communication channels.
What you’ll be doing
Accountable for accurate and timely handling of all aspects of customer inquiries, account maintenance, and transactions.
Respond to communications from customers, dealers, and third parties, primarily via telephone, with some e-mail and written correspondence.
Analyze account characteristics and work with customers to resolve their issues, while providing “best in class” customer service.
Follow engagement strategy to enhance customer satisfaction and build loyalty to the TFS/LFS and/or Private Label (MFS) brand.
Document all activities in a clear and concise manner utilizing the appropriate systems in accordance with established procedures.
Keep abreast of changes in policy and procedures to ensure compliance with high-risk processes.
What you bring
HS Diploma or GED.
College degree or equivalent work experience preferred.
Focus one’s actions and decisions on timely and accurate responses to customers.
Listens actively and remains engaged.
Has excellent verbal communication and interpersonal skills.
Consistent adherence to applicable call model.
Strong ability to apply lessons learned from past experiences and work through complex changes/situations in a consistently evolving work environment.
What we’ll bring
During your interview process, our team can fill you in on all the details of our industry-leading benefits and career development opportunities. A few highlights include:
A work environment built on teamwork, flexibility, and respect.
Professional growth and development programs to help advance your career, as well as tuition reimbursement.
Vehicle purchase & lease programs.
Comprehensive health care and wellness plans for your entire family.
Flextime and virtual work options (if applicable).
Toyota 401(k) Savings Plan featuring a company match, as well as an annual retirement contribution from Toyota regardless of whether you contribute.
Paid holidays and paid time off.
Referral services related to prenatal services, adoption, childcare, schools, and more.
Flexible spending accounts.
To save time applying, Toyota does not offer sponsorship of job applicants for employment-based visas or any other work authorization for this position at this time.
This post is listed Under Georgia jobs
Disclaimer : Localpublic.in works to publish latest job info only and is no where responsible for any errors. Users must Research on their own before joining any company