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Company Name : Edge Servicing
Location : Orem, UT 84058
Position : Customer Retention Supervisor ($2000 Signing Bonus)
Job Description : Company Description
Join one of America’s most successful and fastest growing pest control companies! In the last 13 years, Edge has become known for consistently delivering exceptional service to thousands of residential and commercial customers across the nation. (This is not a remote position)
Customer Retention Supervisor Benefits
$2000 Signing Bonus
$50000 – $60000 / year including commission
Medical and life insurance plans available for full-time employees
Paid Time Off
Monday – Friday, 8:00 am to 5:00 pm
Coca-Cola Freestyle Machine
NBA Regulation sized indoor basketball court
State-of-the-art workout facility
Sauna
Pool table
Food Truck Wednesday’s
Job Description
The Customer Retention Supervisor oversees a team of elite customer experience agents handling escalated customer care concerns. From customer seeing to cancel, to negative experiences or reviews, to any situation requiring a more highly-skilled agent, the Supervisor will train, lean, and work alongside members of their squad. They will help members of their team find joy in saving the day, everyday, for each customer they interact with.
Customer Service Retention Responsibilities
Manages a team of 6 – 8
Responsible for onboarding and training of new team members
Ensures the team performs at peak efficiency, minimizing wait time for customers, maintaining a high rate of contact for customers requesting a reach out
Drives retention rates of customers by building and demonstrating value of service
Utilizes key performance indicators to measure performance and identify opportunities for training
Provides ongoing education and training for members of the team
Cultivates mentorship opportunities to develop a mentality of growth and improvement among all team members
Ensures exactness in adherence to established expectations and policies
Collaborates with care center leadership to improve processes and provide feedback for frontline customer experience teams
Handles staffing of team and coordination of daily efforts of individuals
Drives culture of team by living Edge foundational principles and applying them in their leadership
Qualifications
2+ years of customer retention experience
1+ years of leadership experience
Excellent leadership skills
Attention to detail
Excellent verbal communication skills
Positive attitude
Exceptional work ethic
Must have an analytical mind
Proficient computer / typing skills
This post is listed Under Utah jobs
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