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Company Name : California State University
Location : Northridge, CA 91330
Position : Customer Service Assistant
Job Description : CSUN strives to be a destination workplace, where everyone understands that they belong to a community that is vital in advancing student success and providing exemplary service to all stakeholders. We foster an environment of success, both for our students and our employees. We have a relentless passion for celebrating diversity, equity, and inclusion as well as being an employer of choice. You will also have the opportunity to realize your own personal goals and be recognized for the work you do, and enjoy the unique value the CSUN community can offer. If this sounds like you, you’ve come to the right place. Learn more: https://www.csun.edu/about-csun.
Major Duties
Under general supervision, the Customer Service Assistant performs basic customer service / receptionist duties. The incumbent answers and screens telephone calls, emails and assists walk-ins.
Acts as the first line Student Housing representative to residents, parents and other customers/clients regarding various issues within the department.
Processes requests from off campus property owners for listing services. Inputs and deletes information in the on-line Off Campus Housing database as appropriate.
Assists in maintaining the database for the on-line Off Campus Housing Guide and provides other duties as assigned.
Performs other duties as assigned.
NOTE: To view the full position description including all of the required qualifications copy and paste this link into your browser: https://bit.ly/3F2Buqa
Qualifications
Equivalent to one (1) year of full-time, general office clerical work that has provided the applicant with the knowledge and abilities listed.
Equivalent to full-time college or university education/vocational school training in business or job-related field may be substituted for the required experience on a year for year basis.
This position is considered “Essential Personnel” and reports to work during campus closures/emergency situations.
Knowledge, Skills, & Abilities
Working knowledge of correct English grammar, spelling, and punctuation; and office methods and basic filing systems procedures and practices.
Ability and specialized skills to: learn, interpret, and communicate applicable university infrastructure, policies, and procedures; perform multiple tasks in a busy work environment; identify and resolve routine clerical problems; screen telephone calls, visitors and mail.
Establish and maintain a cooperative working relationships; perform basic mathematical functions; read and write a level appropriate to the duties of the position; and operate standard office equipment and software.
Pay, Benefits, & Work Schedule
The university offers an excellent benefits package, including but not limited to: medical, dental, vision, retirement & savings, tuition waiver and more.
Classification / grade: 1032 / Admin Support Assistant 12 Mo / 1
The anticipated HIRING RATE: $2912. The salary range for this classification is: $2912 – $3829 per month.
HOURS: Full Time; 40 hours per week; Monday through Friday.
REG: This is a Regular position with a one-year probationary period.
General Information
Applications received through January 6, 2022 will be considered in the initial review and review of applications will continue until position is filled.
This position is a sensitive position as designated by the CSU.
A background check (including a criminal records check) must be completed satisfactorily. Failure to satisfactorily complete the background check may affect the application status of applicants or continued employment of current CSU employees who apply for the position.
The person holding this position may be considered a ‘mandated reporter’ under the California Child Abuse and Neglect Reporting Act and is required to comply with the requirements set forth in CSU Executive Order 1083 as a condition of employment.
Candidates should apply by completing the CSUN on-line application. To submit an application and for more detailed information on the application and hiring process, please visit this link: www.csun.edu/careers
CSU requires faculty, staff, and students who are accessing campus facilities to be immunized against COVID-19 or declare a medical or religious exemption from doing so. Any candidates advanced in a currently open search process should be prepared to comply with this requirement. To learn more visit our Matadors Forward site: https://www.csun.edu/matadors-forward/faculty-and-staff-fall-guidelines
Equal Employment Opportunity
CSUN is an Equal Opportunity Employer and prohibits discrimination on the basis of race, color, ethnicity, religion, national origin, age, gender, gender identity/expression, sexual orientation, genetic information, medical condition, marital status, veteran status, and disability. Our nondiscrimination policy is set forth in CSU Executive Order 1096. Reasonable accommodations will be provided for applicants with disabilities who self-disclose by contacting Recruitment Services at 818-677-2101.
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