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Company Name : Mason Pro Services
Location : Mesa, AZ 85204
Position : Customer Service Representative
Job Description : Mason Pro Services of Mesa, AZ is looking to hire a full-time Customer Success Representative. Are you looking for the right company to build a successful, long-term career with? Are you hard working and a self-starter?
ABOUT MASON PRO SERVICES
With our customer satisfaction focused heating and air conditioning company, Mason Pro Services has faithfully served the Mesa and surrounding Phoenix area since 1993. By employing only the most knowledgeable, professional, and highly trained technicians in the business, we are able to serve our commercial and residential clients and exceed their expectations. We pride ourselves on ensuring transparency with our customers – meaning no hidden costs or surprise fees. We have built a solid team through years of providing real career opportunities for motivated individuals. We are upfront and honest with our employees, providing them with fair wages that increase with growth and accomplishment as well as a robust benefits package to attempt to compensate for their hard work and talent.
Our ideal Pro Customer Success Representative loves talking to people and proactively solving solutions while booking appointments. You’ll be responsible for converting service area residents into lifelong Mason Pro Services customers. Exceeding expectations is the norm in our office environment, and we accomplish this through our commitment to a culture of excellence and being the employer of choice in the AC, plumbing, and electrical industry.
What we love about our Pro CSR’s:
They’re able to communicate with customer vis phone, text, email, and chat.
They provide our customers with a WOW experience at every interaction.
They work with internal departments to meet customer needs.
Data entry in various platforms is no problem for these Pro’s!
Self-motivation…check!
Their work ethic and personality is focused on customer satisfaction and accomplishment through teamwork and unity.
What our Pro CSR’s do best:
Facilitate incoming and outbound communication with our customers through phone calls, text, email, and chat.
Identify AC, plumbing, and electrical issues that customers are having and advise them on why they made the right choice to contact Mason Pro Services.
They use their customer service and administrative skills to keep our operations efficient and to keep our customers happy.
Work as a team with everyone’s best interest in mind.
We pay a competitive wage of $17 – $24/hr. Our employees also enjoy great benefits including medical, dental, and vision insurance, 401K plan, 5 paid holidays, paid sick time, up to 3 weeks of paid vacation.
Experience in the AC, plumbing or electrical industry is preferred, but not required. We’re willing to invest in our employees and will train the right person to be the best that they can be.
What are you waiting for? Apply today!
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