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Company Name : Lotto.com Inc.
Location : Jersey City, NJ 07310
Position : Customer Success Agent
Job Description : Position is in-office only! No remote optionLocated in Jersey City, NJWho we are: Lotto.com Inc. is a New Jersey based start-up, aiming to change the way lottery is played. We built the best-in-class lottery distribution platform, to deliver a secure and contactless online experience to players.Up to 50% of all lottery ticket sales nationwide support various initiatives, and we are on a mission to increase funding for those causes, including: scholarships and educational programs, social services, pensions for firefighters, assistance programs for seniors, road maintenance, and much more.What’s the role?As a Customer Success Agent, you will report to our Customer Success Manager, and work on a variety of projects, supporting a best-in-class online platform. This is an entry-level position on a rapidly growing team, offering a chance to make an impact on the customer experience and grow the business. If you love taking initiative, finding new solutions for interesting challenges and want to become a part of a cool tech startup, let’s chat!What you’ll do: Manage customer communication, primarily through live chat and emailEducate users on platform services and featuresMaintain robust records and updates within Zendesk and proprietary systemsServe as the main point of contact and liaison between customers and the rest of the lotto.com teamProvide tech support and ensure customer satisfactionUtilize online tools to monitor business performance and improve CXPartner with external departments to support additional projectsAdhere to regulatory requirements and internal guidelinesWhat you need: Bachelor’s degree or equivalent work experienceExcellent command of the English languageAbility to draft customer-facing and marketing content communicationsAmbitious drive, strong individual contributor and team playerAffinity for technology and a can-do attitudeWhat is nice to have: Familiarity with G-Suite tools and E-commerce platforms1 yr. experience working with Zendesk and/or other customer-facing tools1 yr. experience working in startups and high-pace environmentsWhat you’ll get: Full time positionAnnual base $40-50KPerformance based bonusesFuture equity in the companyAwesome working environmentPaid time offHealth benefitsTeam eventsLotto.com does does not discriminate on the basis of race, creed, color, ethnicity, national origin, religion, sex, sexual orientation, gender expression, age, height, weight, physical or mental ability, veteran status, military obligations, and marital status. If you feel that you are qualified for this position, we encourage you to submit an application.Job Type: Full-timePay: $45,000.00 – $55,000.00 per yearBenefits:401(k)401(k) matchingDental insuranceHealth insuranceLife insurancePaid time offVision insuranceSchedule:8 hour shiftDay shiftHolidaysMonday to FridayWeekend availabilitySupplemental Pay:Bonus payEducation:Bachelor’s (Required)Experience:Customer Service: 1 year (Preferred)Work Location: One location
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