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Company Name : Sospes, LLC
Location : Colorado
Position : Customer Success Manager
Job Description : Suggested: We are seeking customer success professionals who are energetic, creative and looking for a company with whom they can grow and make an impact on the lives of others. The ideal candidate will be comfortable using and teaching technology to others; will have great communication skills; will be able to create training and user-oriented marketing materials; and be excited to be part of a team of like-minded professionals.About the role: You will be responsible for understanding our customer’s operations, implementing Sospes’ software to meet their needs and ensuring that customers are delighted with the experience. Customer Success maintains our customer relationships from completing the implementation, monitoring for successful usage and coaching to maximize the value our customers receive from our product. You are both a consultant and a coach.Objectives of this Role: Own overall relationship with assigned clients as a trusted advisor, which includes managing onboarding, implementation, training, ensuring high levels of customer satisfaction and retention.Communicate effectively with both internal and external senior-level management to understand customer needs, maximize retention and growth and communicate learnings.Maintain existing customer success metrics and usage data.Represent Sospes in a professional manner.Required skills and qualifications: Highly organized and strong project manager.Active team player, self-starter and multitasker who can quickly adjust priorities.High computer/software literacy and ability to learn technologies.Strong writing and content creating abilities. (Can create useful and good-looking articles about our products.)Experience using excel for data collection and management.Excellent communication and interpersonal skills.Willing to travel to customer sites as required (generally for training).Desirable skills and qualifications: Data analytics experience.Experience with workplace safety, OSHA, MSHA or other high-risk industries.Relevant College Degree (Marketing, Communication, etc.)At least 2-years of client-facing experience. (Sales, Customer Success, Marketing, etc.)Tableau experienceCanva or Adobe Suite experienceAbout SospesSospes creates easy-to-use, cloud-based software that empowers workers to create safer and more productive workplaces while complying with safety and environmental regulations. Our award-winning mobile app and web platform enhances worker safety programs and improves operations while developing comprehensive analytics for better decisions. Our team is customer success-obsessed, and driven by a passion for continuous improvement and a curiosity of the world around them. We support each other, celebrating our wins and strive for continuous improvement, as a team. If this sounds exciting to you, let’s talk about joining our team and growing together.Job Type: Full-timePay: $55,000.00 – $70,000.00 per yearBenefits:Health insuranceEquity participationPaid time offWork from homeSchedule:Monday to FridayEducation:Bachelor’s (Preferred)Willingness to travel:25%Work Location:Multiple locationsWork Remotely:YesWork RemotelyYesJob Type: Full-timePay: $55,000.00 – $75,000.00 per yearBenefits:Health insurancePaid time offPaid trainingWork from homeSchedule:Monday to FridayAbility to commute/relocate:Colorado: Reliably commute or planning to relocate before starting work (Preferred)Education:Bachelor’s (Preferred)Willingness to travel:25% (Preferred)Work Location: Multiple Locations
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