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Company Name : Floify
Location : Boulder, CO 80301
Position : Customer Technical Support Specialist
Job Description : Floify is looking for a Customer Support Specialist to help with the technical success of our customers and to be heavily involved with account on-boarding, training, & technical support. Must be a friendly, on-the-spot problem solver who can adapt quickly, take initiative, and have the flexible skill set to provide technical customer support by responding to phone calls, email, or chat in a fast-paced dynamic environment.*What We’re Looking For: *If you thought this was going to be your typical call center type job, think again! We are looking for an exceptional Customer Support Specialist who has both the excitement and technical abilities necessary to support our customers usage of the software and support our vision of delivering a world-class customer experience. You will be a resource of knowledge & help by assisting customers with questions they have about the software.The schedule for this position is 8:30am-5:00pm with weekday and weekend coverage, depending on the team’s schedule and needs.You’ll be part of an exceptional team that is always helping each other to learn, grow, do great work, and lives & breathes excellence in customer service. If you’ve got mad customer service & technical abilities, and would love to provide technical support for customers that use our awesome software, we want to talk to you.*What You’ll Do: *Work with our customers to problem-solve through their technical needsProvide advanced technical customer support by using ticketing software, phone systems, and online chatAct as a resource on topics such as new features, software technicalities, and best practicesProvide customer training via screen share softwareBreakdown complex problems and explain them in a clear and simple wayWork collaboratively with Sales and Success teams to ensure seamless on-boarding and new account deploymentSalary Range: $55,000 – $80,000 annuallyWhat We’ll Love About You: Must be extremely tech savvy to provide the proper level of technical support to our customersOutstanding problem-solving skills and meticulous attention to detailMust be customer-centric and interested in providing a positive customer experienceMust be able to handle a high-volume workload1+ years experience providing exceptional software or technical customer support requiredMust be able to clearly write about technical topicsMust have excellent listening, verbal, and written communication skillsMust be an exceptional team playerWhat You’ll Love About Us: Corporate headquarters located in Boulder, ColoradoTop-Tier Health, Dental, & Vision Insurance for you and your family covered at 100%401(k)Substantial work-from-home optionsErgonomic In-Office Workstations when you are on siteGenerous PTO & Sick Time accruals6+ Paid Major HolidaysOn-hold for now: In-Office Catered Lunches – weekly and on special occasions like milestone workiversariesOur interview process includes a quick call with an HR representative, a Zoom Interview with some key people, and then an in-office interview with the team._Because our team members are trusted to handle sensitive information, for this position we require candidates that receive and accept employment offers to complete a Background Check & Drug Test before employment starts (does not include THC)._Job Type: Full-time
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