DSHS DDA Customer Service Specialist Job Vacancy in State of Washington Dept. of Social and Health Services Vancouver, WA – Latest Jobs in Vancouver, WA

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Company Name : State of Washington Dept. of Social and Health Services
Location : Vancouver, WA
Position : DSHS DDA Customer Service Specialist

Job Description : Description
Customer Service Specialist 2
If you are ready to put your exceptional customer service skills to work, we need your talent and enthusiasm to provide customer service support and assistance in our local Vancouver office.

Join the Developmental Disabilities Administration today and be part of our hard-working team of professionals. In this fast-paced environment, you will provide customer service and resolve concerns and answer questions from clients, public, community partners, providers, and staff.
Some of what you will do
Act as a liaison to resolve client complaints, inquiries, and customer service issues
Greet visitors to the office and refer to appropriate staff, meeting room, or office
Provide the public, clients, providers, and customers with explanations on forms, pamphlets, and other materials
Answer multiple line phone system, directing callers to appropriate staff in a courteous and professional manner
Respond to email and voicemail messages
Coordinate building and office meeting room space and maintain calendars
Review computer-generated reports for accuracy and completeness, review and prepare data dissemination to the office
Prepare labels for files and prepare purged files to be sent to the Records Center and retrieve files
Maintain state vehicles by bringing them in for vacuum and wash; call and schedule service appointments or windshield repairs
Provide filing support for Case Resource Managers
Who should apply?
High school graduate or GED equivalent, + 4 years of progressively responsible experience in customer service, office/clerical, secretarial, bookkeeping, or general administrative work
Or, Associate’s degree, + 2 years of progressively responsible experience in customer service, office/clerical, secretarial, bookkeeping, or general administrative work
Or, Bachelor’s degree in Business Administration, Public Administration, or an allied field
Or, Equivalent office experience (4 years minimum)
Preferred Knowledge, Skills, and Abilities

Ability to use Microsoft Office Suite with efficient/effective typing skills
Experience with multi-line phone systems
Effective and flexible communication skills
See why people like you chose careers with DSHS.
Interested? Along with your completed application & 3 references, include:
A letter of interest describing your work experience as it relates to this job
Chronological resume
Questions? Email bastrjl@dshs.wa.gov or phone Jenny at 360-725-5848, reference 03435. To learn more about DSHS, go to www.dshs.wa.gov.

Per Governor Inslees’ Proclamation 21-14 (Download PDF reader) state employees must be fully vaccinated. Your vaccine status will be verified. Please note medical or religious accommodation may be available, once an offer of employment is made.

#WeAreHiring #InclusionWorks
Supplemental Information
Prior to a new hire, a background check including criminal record history may be conducted. Information from the background check will not necessarily preclude employment but will be considered in determining the applicant’s suitability and competence to perform in the job. This announcement may be used to fill multiple vacancies. Employees driving on state business must have a valid driver’s license. Employees driving a privately owned vehicle on state business must have liability insurance on the privately owned vehicle.
Washington State Department of Social and Health Services is an equal opportunity employer and does not discriminate in any area of employment, its programs or services on the basis of age, sex, sexual orientation, gender, gender identity/expression, marital status, race, creed, color, national origin, religion or beliefs, political affiliation, military status, honorably discharged veteran, Vietnam Era, recently separated or other protected veteran status, the presence of any sensory, mental, physical disability or the use of a trained dog guide or service animal by a person with a disability, equal pay or genetic information. Persons requiring accommodation in the application process or this job announcement in an alternative format may contact the Recruiter at (360) 725-5810. Applicants who are deaf or hard of hearing may call through Washington Relay Service by dialing 7-1-1 or 1-800-833-6384.
E-Verify® is a registered trademark of the U.S. Department of Homeland Security.

This post is listed Under  Washington jobs

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